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foursixwastaken's avatar
foursixwastaken
Honored Guest
2 years ago
Solved

Quest 3 completely bricked - does not respond to charging or power button

Thank you to anyone reading this thread.

 

Earlier today I switched accounts on my Oculus from an alternate account (used by family) to my main account. After I clicked on "Confirm" in the account switcher, it sat there for about 15 seconds, before a diagonal black-and-white pattern showed up for several frames followed by the headset completely shutting off. It is not responding to the power button, and charging the headset doesn't have anything pop up on the screen. No LED lights show up either. I'm going to be RMAing this to best buy soon if there is anything that works to fix this as I assume this is hardware issue, but if this happened to you please give me a solution.

 

Also by the way because of a glitch the headset isn't paired to my phone at the moment (which only makes this situation even worse) so this headset is basically a paperweight.

Does not charge
does not turn on
Meta Quest 3
no LED lights
quest 3
  • J40NYR's avatar
    J40NYR
    2 years ago

    Hi foursixwastaken 

    Have you tried a hard reset by holding down the power and volume rocker switch, if successful select the reboot option and hopefully that brings it back to life.

    Have you made sure to leave the headset on charge for a good couple of hours or so, I would remove any accessories that have access to the USB port and charge the headset only using the USB on the side.

    Hope this helps

  • foursixwastaken's avatar
    foursixwastaken
    1 year ago

    Sorry if I haven't made it clear, I haven't used my headset in several weeks and I recently got an email about it after I logged back on.

     

    I looked it up after I made this thread, and holding the power button for 15 seconds or longer helped with getting it working again.

20 Replies

  • J40NYR's avatar
    J40NYR
    MVP
    2 years ago

    Hi foursixwastaken 

    Have you tried a hard reset by holding down the power and volume rocker switch, if successful select the reboot option and hopefully that brings it back to life.

    Have you made sure to leave the headset on charge for a good couple of hours or so, I would remove any accessories that have access to the USB port and charge the headset only using the USB on the side.

    Hope this helps

    • Cynth_'s avatar
      Cynth_
      Honored Guest
      2 years ago

      Thank you! Works perfectly as described. Took about 15 seconds. 

      • J40NYR's avatar
        J40NYR
        MVP
        2 years ago

        Not problem at all, glad you got it working again 😎

  • GameDerp's avatar
    GameDerp
    Explorer
    1 year ago

    Not sure why this is an accepted solution. Has foursixwastaken accepted the answer? I have a similar problem and it's not responding to any button combination suggested. 

    • foursixwastaken's avatar
      foursixwastaken
      Honored Guest
      1 year ago

      Sorry if I haven't made it clear, I haven't used my headset in several weeks and I recently got an email about it after I logged back on.

       

      I looked it up after I made this thread, and holding the power button for 15 seconds or longer helped with getting it working again.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey GameDerp! we would love to help you get your headset to power back up. we totally understand how it can feel when you are all ready to enjoy VR and your headset wont turn on. Lets go ahead and start out with some basic troubleshooting steps and see if that does the trick!

       

      Please follow the steps below:

       

      If the headset is plugged and no battery icon is displayed, and no LED's come on:

      1. Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.
         
      2. Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.
        • If a known good Cable or Charger resolves the issue, no further troubleshooting is required. Check the Warranty Guidelines for warranty coverage on the accessory
      3. Ask the customer to charge the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset. 
         
      4. Ask the customer if they are using the Elite Strap with Battery or any third-party accessories that may affect battery charging or consume power (such as external battery packs, external fans, etc.) If so, have them disconnect the Elite Strap with Battery or any third-party accessories and try charging the headset again.
         
      5. Try charging from a different Source (another PC or different wall outlet).
         
      6. Ask the user if they have spilled liquids on the headset.
         
      7. Hard Reboot the headset
        1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
        2. If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device"
           
      8. Factory reset

      If the headset will still not charge after completing the above steps please let us know so we can look into more options. We hope this helps.

      • mky556.927130's avatar
        mky556.927130
        Honored Guest
        8 months ago

        META PLEASE HELP ME THIS IS A CODE RED 

         

        so basically i was going to open my quest to see its out of charge but when i charge it its red please JUST HELP BUT WHEN I HELD THE POWER AND VOLUME BUTTON UP AND DOWN I HEARD FANS WORKING BUT THEN GOING BACK TO not working PLEASE RESPOND TO THISSSS

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey there! We are just following up with you in regard to your headset powering on. If you still need assistance with this, feel free to reach out to us anytime!

      • chicoson's avatar
        chicoson
        Honored Guest
        1 year ago

        I have a similar problem except the charging light is on but doesn't actually charge.  Now it's completely dead and I can't turn it on.

  • preston.237082's avatar
    preston.237082
    Honored Guest
    1 year ago

    Mine has same issue. Completely dead and won’t charge, used the factory charger tested the charger with a different device and it’s good. Clean the charging port with contact cleaner. Tried the reset a couple times tried charging over night and nothing, no lights nothing. Now what?

  • PKnucklez's avatar
    PKnucklez
    Explorer
    1 year ago

    their solution is buying a refurbished unit at half the cost $159.99. unacceptable as many units have been bricked by an update they literally force you to download before being able to reuse the device. in my case it was perfectly fine till last update. download update, restarts to apply.. and it never boots back up. no charge indicator, no response to buttons, cant get to bootloader.. 2hrs talking to support= buy a refurbished unit as its passed warranty. im growing certain they did this purposefully.

    • dulryck's avatar
      dulryck
      Honored Guest
      1 year ago

      I have the same issue. Just over warranty. A very lightly used unit. Maybe 10hrs of use in one year. I go to use it couple days ago and nothing. 

      i do all the hold buttons and charg overnight and it is still unresponsive. 

      they say there is no fixing will only offer a replacement at full price minus the controllers. What an absolute joke. I want this fixed!

    • melanie.blumemarquez's avatar
      melanie.blumemarquez
      Honored Guest
      1 month ago

      I agree with you. This same thing happened to me and it just so happened to be the day after my one year warranty expired. This should be investigated and I’ll be reporting this to BBB. As much as these VRs cost they should last longer than one year and whatever scam they are running here should be illegal. I definitely will not purchase another one refurbished or brand new. A piece of crap.

      • Maccyb123's avatar
        Maccyb123
        Expert Trustee
        1 month ago

        I don't think they're doing it on purpose Melanie........but, you do deserve better treatment. 

  • dulryck's avatar
    dulryck
    Honored Guest
    1 year ago

    I have the same issue. Just over warranty. A very lightly used unit. Maybe 10hrs of use in one year. I go to use it couple days ago and nothing. 

    i do all the hold buttons and charg overnight and it is still unresponsive. 

    they say there is no fixing will only offer a replacement at full price minus the controllers. I want this fixed!

    • melanie.blumemarquez's avatar
      melanie.blumemarquez
      Honored Guest
      1 month ago

      As the person above commented, meta must be running a scams here with this. I’ve read about this happening to many others and always just a few days or less after the 1 yr warranty. Then they have the audacity to tell us to purchase a new one?! I’d have to be an idiot to purchase one of these every year at the price they are only to break.