Forum Discussion

foursixwastaken's avatar
foursixwastaken
Honored Guest
2 years ago
Solved

Quest 3 completely bricked - does not respond to charging or power button

Thank you to anyone reading this thread.   Earlier today I switched accounts on my Oculus from an alternate account (used by family) to my main account. After I clicked on "Confirm" in the accoun...
Does not charge
does not turn on
Meta Quest 3
no LED lights
quest 3
  • J40NYR's avatar
    J40NYR
    2 years ago

    Hi foursixwastaken 

    Have you tried a hard reset by holding down the power and volume rocker switch, if successful select the reboot option and hopefully that brings it back to life.

    Have you made sure to leave the headset on charge for a good couple of hours or so, I would remove any accessories that have access to the USB port and charge the headset only using the USB on the side.

    Hope this helps

  • foursixwastaken's avatar
    foursixwastaken
    1 year ago

    Sorry if I haven't made it clear, I haven't used my headset in several weeks and I recently got an email about it after I logged back on.

     

    I looked it up after I made this thread, and holding the power button for 15 seconds or longer helped with getting it working again.

melanie.blumemarquez's avatar
melanie.blumemarquez
Honored Guest
1 month ago

I agree with you. This same thing happened to me and it just so happened to be the day after my one year warranty expired. This should be investigated and I’ll be reporting this to BBB. As much as these VRs cost they should last longer than one year and whatever scam they are running here should be illegal. I definitely will not purchase another one refurbished or brand new. A piece of crap.

Maccyb123's avatar
Maccyb123
Expert Trustee
1 month ago

I don't think they're doing it on purpose Melanie........but, you do deserve better treatment.