Forum Discussion

Anonymous's avatar
Anonymous
5 months ago

Quest 3 Controller Randomly Stops Working In Certain Games

This happens with both the left and right hand controllers. It works completely fine with absolutely no issues outside of most VR games as well as the Steam VR Desktop. The problem arises in certain Roblox games, FNAF Help Wanted, and several others. It'll function for a bit and then out of nowhere completely stop. The hand will freeze in place and lose tracking altogether, sometimes it's one hand, other times it's two. Sometimes the visor will blink into a black screen over and over while the game runs in the background. Tabbing out will remove the problem entirely, it'll resume after tabbing back in. It usually stops after around 30 seconds to a minute, then comes back after about as long. It's not caused by any specific movements, often we're doing absolutely nothing and it just breaks. Obviously, none of the copy-and-paste solutions work. Enabling and disabling motion tracking and hand tracking doesn't work. Changing the batteries has not worked, we've done that many times already. The headset is wired to the PC. Any remotely related threads either have no presented solution or are archived. We require a solution. Please note that we just got the Quest 3 about six hours ago. We will be refunding it if a solution is not provided. Please help.

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there eugeneswagzit27, thank you for bringing this to our attention. First, we just wanted to say we're thrilled that you decided to begin your Meta Journey with a Quest 3, less thrilled about the controller issues and we want to help resolve this for you as quickly possible so that you can enjoy the Metaverse as it should be enjoyed! We have some troubleshooting steps that may help resolve your issue. Can you please:

     

    • Make sure the play area is suitable and free of anything that may interfere with tracking
    • Check the area is well lit, with enough light to see clearly, but no direct sunlight
    • Check the area is free of small lights such as Christmas lights, or LED strips
    • Check the area is free of reflective surfaces such as mirrors, glass, or polished marble
    • Make sure there are no obstructions between the tracking cameras and the controllers
    • Make sure the tracking cameras are clean. If they need to be cleaned, follow the maintenance and care guidelines
    • Remove unsupported third-party accessories that may affect tracking or controller detection. For example: controller and headset covers, controller attachments, etc.
    • Check the batteries.

    We hope this helps and if you are still having issues with controller tracking, please let us know. 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hello there!

    We haven't heard back from you since our last message and we were wondering if you are still in need of assistance. Please, if you do, send us a quick message and we will be more than happy to provide further steps.

     

    We will be looking forward to hearing from you.

     

    Have a nice weekend!