Quest 3 fan always on, VR does not work :-(

Hello everyone,

First of all, I hope that the translator works reasonably well and that my post is understandable.

The day before yesterday, I wanted to use my Meta Quest 3, but unfortunately, apart from the fan running continuously, nothing else works. There is no response when I try to turn on the headset (which is sad because it is almost new, less than 3 weeks of operating time) and it was also permanently stuck in one position. ☹

The headset and screen remain black, the fan runs continuously (you can hear it), and it does not respond to the on/off switch. Even when I connect the headset to the computer, nothing is recognized.

I tried a “hard” reset (power on and volume down button). Unfortunately, the fan only stops spinning briefly (approx. 1-2 seconds) and that's it. Somehow, it seems to me as if the software is missing or the bootloader is stuck somewhere and can no longer load anything (although it should actually be recognized by a watchdog?).

As mentioned above, the headset is almost like new. I bought it new in May 2025, it has no signs of use (if any, then minimal and not visible) and has been used for a maximum of 3 weeks (due to a lack of time in my private and professional life, I only got around to using it now). The headset was always stored safely in a cupboard and had quite a bit of Games and Apps installed.

I searched online for information and, while skimming through the results, saw that there is supposed to be or has been a software update that may cause this error with some VR headsets, but it seems to be an old problem.

I clicked on support on the Meta website. Under Quest 3 error help, there are 10 predefined errors, but none of them are related to this, and I don't know what to select there, as there is no field for entering your own error (did I overlook something? If not, what's the point of this if you can't report other errors?).

I'll check again when the battery is dead to see if I can get the VR to work somehow. However, I have serious doubts, but maybe someone else has an idea?

Best regards