Forum Discussion

3d-illusions.co.uk's avatar
3d-illusions.co.uk
Adventurer
2 years ago

quest 3 keeps turning off and on by itself repeatedly, but when back on, no controllers/hands work.

Quest 3 manufactured in December 2023 keeps turning off and on during use, usually after using a data cable either from my pc or from my piano's usb output (for midi which incidentally I can't get to transmit).  Each time it comes back on, I'm presented with the pin screen, but I'm only able to move the pointer with my headset, not with my controllers or hand tracking.  If I move my head more than 30 degrees I can no longer move the points, and if I press a button on the controller I can no longer move the controller, but repeatedly pressing the button on the controlller after I cant move the pointer, still causes the onscreen pointer dot to flash in response.  A few seconds later it will turn off and then repeat the above process.

Powering off the device and restarting it seems to allow it to work for a little while before it does it again.  I'm not doing anything intensive in it, just meta workroom, and the first time it happened was in PianoVision.  Battery is full charged.  I've only had the unit 2 days.

It's not overheating, because the first time it happened I'd only just turned it on.

Strange thing is, since installing the meta remote desktop onto the PC, I experienced a similar issue with my PC when trying to take it out of sleep mode this morning.  I think this might be coincidental though, because I wasn't using airlink when it first happened in PianoVision.

Could the repeatedly going in and out of standby and the failure to receive midi be caused by a faulty usb-c socket on the quest 3?

Batteries
controller
Hand Tracking
Meta Quest 3
Tracking and Input

29 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hey there 3d-illusions.co.uk! It seems like you're facing some issues with your Quest 3 constantly turning off and your controllers not tracking properly. We understand how important it is for you to have the best VR experience possible. To help you out, we have some troubleshooting steps that might do the trick! We recommend performing a hard reboot on your headset and then logging back into the device. Give it a try and let us know if this resolves the problem for you!

     

    1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
    2. If the boot-up sound is not heard:
      1. Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
      2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
      3. Use the volume buttons on your headset to highlight Yes and press the power button.
    • Editingalpaca59's avatar
      Editingalpaca59
      Honored Guest
      2 years ago

      Hi this didnt work for me my meta quest 3 keeps turning off and not working i followed the steps and it worked for about 5 minutes before turning off again please let me know how to fix this as it is ruining my experience playing vr 

      cheers adam

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Hey, Editingalpaca59! We see that you're having similar issues with your device, we'd love to help you get back to those endless great experiences your Meta Quest 3 has to offer! May you provide more clarity on what troubleshooting steps you have taken already so we can both get on the same page and know what direction we can take from there. We're looking forward to working with you!

    • Lamortblanche1's avatar
      Lamortblanche1
      Honored Guest
      5 months ago

      i try this **bleep** and it doesnt work. here in canada it costed me 700$ find a fucjking solution im tired of paying for something who doesnt work. I follow your instruction and it stop after 30 second. find a **bleep**ing solution 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        5 months ago

        Lamortblanche1 Hey there, sounds like you're having a lot of trouble with your Quest 3. We'd like to try and help! 

         

        Please send us a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Sounds good! Don't hesitate in reaching out if you need any other assistance!

    • Cl0udNine's avatar
      Cl0udNine
      Honored Guest
      2 years ago

      Im experiencing the exact same problem as you described. Its annoying as hell. Please let me know if this worked for you, or we both need to escelate this further. 

      Best, Julius

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Hey there, Cl0udNine! We understand that you're reporting similar issues with your Quest 3. Let's work together to get to the bottom of this!

         

        Can you please try the steps that we posted before to see if they help fix it for you? Afterwards, let us know how it went! We'd love to know if these resolve the issue. If you end up needing anything else, you can feel free to reach out. We are more than happy to continue troubleshooting! 

  • Idutta2007's avatar
    Idutta2007
    Explorer
    2 years ago

    This is a problem that is experienced by hundreds of quest3 users. Meta should fix it if they really care about quality of their software and their customers. Suggesting to turn off the headset, reboot, doing factory reset will provide only a temporary solution at best and most users probably have done that already out of desperation. 

    The real solution to the problem is to let the developers of the quest to look at the issue and fix the problem. Programmers sometime tries to be too clever and switches things on/off thinking they have accounted for all scenarios. But most of the time they have not - I am  a programmer myself - so know this for sure.

    To the meta team: FIX THIS ISSUE AND PUSH AND UPDATE. THIS IS NOT A HARD PROBLEM TO FIX. KEEP THINGS SIMPLE STUPID - LET USERS TURN OFF THE DISPLAY IF THEY WANT TO. THINGS LIKE AUTOMATICALLY TURNING THE HEADSET ON/OFF WHEN YOU PUT ON/OFF DOES NOT WORK WELL. INSTEAD LET THE USER TURN ON/OFF USING THE POWER BUTTON.  KISS - AN IMPORTANT PRINCIPLE OF DEVELOPING SOFTWARE. DO I HAVE TO REMIND YOU OF THAT??

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hi there, Idutta2007. Thanks so much for jumping in and sharing your experience with the community. While we certainly understand how some of these steps can feel a bit tedious, we want to be sure they've been covered so we can provide the best next steps. 

       

      If you've covered everything from charging to rebooting and factory resetting, we'd be glad to securely collect your device information in a PM. With that, we'll be able to look into any replacement options we have available. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Hi again, Idutta2007! We're following up to make sure you got our last message. If you're still running into issues, please reach out to us via PM with the steps above, and we'll be ready to lend a hand!