Forum Discussion

laul.2023's avatar
laul.2023
Honored Guest
2 months ago

Quest 3 Link

 I have a brand new quest 3 headset, I switched it on and followed the setup steps entered my wi-fi and it connected fine then it proceeded to update it was approx. 30 seconds then it appeared to shut down and then restart and repeated. This loop continues. I then tried the link cable opened the meta horizon link app, selected my device it displayed as active and connected then 30 seconds it disconnected and keeps repeating. I have done several factory resets to no avail. I have tried the sideload option again to no avail.
..Good link cable
..Plugged into USB 3.2 port on my PC (tried Several ports)
..Updated quest software on the PC (Rebooted)
I can see this is a common problem amongst the community 
as this is a brand new headset I cannot get past the update and I don't know what else to try, the headset wont stay on log enough to update. Any help would be truly appreciated

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hi laul.2023, 

     

    Thanks for bringing your experience with the Quest 3 to our attention. We hate that you haven't been able to enjoy your headset due to applying software update remaining on the device. No worries though, we'd love to make sure you're able to get back up and running by taking a deeper look into your device. So that we can, please send us a PM! From there, we'll be able to gather more details. 

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.