Forum Discussion
Yeah, I've tried a small steel washer on the positive contact but the issue still happens, which makes me feel that it's internal to these Meta batteries or something else. It might be the small pogo spring contacts under the battery.
Hi there SpiraTech,
We want you to have the best possible VR experience and understand how your Meta Quest 3 controllers disconnecting when using the rechargeable batteries can negatively impact it.
In order to resolve this, please ensure that your Meta Quest 3 headset is update to the latest software version. To check for software updates:
- Press
Meta button or
Oculus button on your right Touch controller to open the universal menu.
- Select the clock on the left side of the universal menu to open Quick settings.
- Select
Settings in the top right.
- Select
General, then select
Software update.
For more information on updating the software for your Meta Quest, then please follow the link provided.
Should updating the software of your Headset to the latest version not resolve your issue, then please drop us a private message. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hearing from you!
- AdAstra21096 months agoExplorer
Meta - your reply is useless and disrespectful. If you don’t have a real solution (or are a bot) stop belittling us with irrelevant responses
- steve_406 months agoHonored Visionary
Could this be the problem? Also, similar problem here.
- AdAstra21096 months agoExplorer
Thanks Fish… you are on the right track …. i had found that article, but the solution that worked for me was to put a folded up piece of paper in the battery compartment between the cover and the battery. Seems to be working so far. Pretty poor product design IMO; especially for a device that will encounter a lot of movement… Meta should include a small rubber pad to adhere to the battery cover. I have some here and will do that as a permanent fix if these keep working.