Quest 3 No Longer Charging / Holding Charge

My Quest 3 that I got in early December spontaneously stopped receiving or holding a charge to its battery. 

I use BoboVR accessories and have two spare batteries, the batteries do not charge the headset any more. Plugging in the headset onto its charger that it came with doesn’t charge it. I have checked that the charging cable is functional, as is the adapter it came with - still no luck. 

I have tried factory resetting the headset, but it has since died and I cannot get the menu to pop up. Looking in the Meta Horizon App hasn’t aided me either.

Was there a bad update that rolled out and hurt the battery? The primary thing I use it for is VRChat. I kept out unplugged when not in use or when it was on low battery, but otherwise primarily used the BoboVR batteries to extend uptime as instructed, for roughly 3-6 hour intervals. 

I still have the warranty. Should I send it in to be fixed?