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incube1980's avatar
incube1980
Honored Guest
4 months ago

Quest 3 not charging and starting anymore.

No matter what the quest 3 is not chargin more dans 1% anymore. I can start it sometimes but it closes almost immediately since there is no battery. I tried to maintain home + volume up for more then 30 sec. Only home button for more then 30 sec. Logo is flashing and after the empty battery appears. 

I even tried the home + volume up + volume down .. Im hearing the fan... and nothing. 

What should I do ?. 

PS yeah the cable is good. 

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey there, We saw your post and we thought we'd offer a helping hand!

     

    This looks like quite a serious issue, so we would like to invite you to message us privately so that we can investigate further.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We hope to speak to you soon so that we can get your issue resolved!

  • Obviously you won't be able to start the Quest if the battery is drained. Fully charge the battery first. Try using a different charger and cable and leave it charging overnight.