Forum Discussion

jtenphoto's avatar
jtenphoto
Honored Guest
9 days ago

Quest 3 start up issues

I'm on my third quest 3 (the second in as many months) and something isn't right.

When I put it on, Sometimes I see the battery level screen. When I press the power button for 3-4 seconds, it may or may not do anything.  It may show the battery level again and then go black, OR it may show the horizonOS screen for a few seconds and then go black again, OR it may actually start up. Once it has started u and I go to a game (any game) it has a habit of going to a grey screen. It doesn't do this every time, but when it does I'll tap the power button and the screen goes black. Then I have to hold the power button down until it powers down, then I try to start it up again. Both of the units I've had in the last two months have done this.                  Basically, the headset doesn't always turn completely on when the power button is pressed for 3-4 seconds.

In addition, a couple of the games I play are acting strange, for example, in Walkabout mini golf the club disappears when I try to putt the ball and reappears when I move it away from the hole. In ForeVR bowling I can pick up a ball but when I try to throw it, the ball doesn't release.  Those are the only two that I have tried so far.

Thanks 

 

i am neurotic
quest 3
screen goes black

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    9 days ago

    Hello jtenphoto,
     

    Thank you so much for sharing these detailed observations,  we truly appreciate the time you’ve taken to describe the issues you’re experiencing with your Quest 3. We understand how frustrating it must be to encounter repeated startup challenges and in-game glitches, especially across multiple devices.
     

    To investigate this further and provide more personalized support, we kindly ask that you send us a private message. This will allow us to securely review your account and device details.
     

    Here’s how to do that:

     Please select our name to visit our profile page, or simply click this link: https://metaque.st/CommunitySupport Next, click “Send a Message” to privately message us.

    Note: You’ll need to be signed into the community in order to send a private message.
     

    We’re here to help and will do our best to get this resolved for you as quickly as possible. Looking forward to hearing from you!