Quest 3 stuck in an update boot loop
I own two Meta Quest 3 devices with Meta Warranty Plus coverage.
I am experiencing the endless boot loop with one of the devices as described in the following threads:
To summarize:
After power up, device displays "disk" logo with down arrow and green progress bar
After progress bar completes, meta logo appears, spins, fades, and repeats endlessly (have left device plugged in overnight with no progress)
Video of the above taken by my phone of my headset is posted here: https://youtube.com/shorts/qpD6hcmvSXw?feature=share
In answer to commonly requested questions from similar threads:
The issue began on 2024/02/12 at approx 8 PM EST.
The headset had been successfully paired with the Meta Quest app on my phone and had been in use since mid-January 2024.
The headset had previously updated apps. I'm unaware if the OS and / or firmware had performed any updates.
No error messages have been displayed, only the behavior as described and linked in video above.
All accessories have been removed from the headset.
Headset was fully charged when the issue began, has been allowed to fully discharge, and has fully charged again (LED is green). Issue persists.
Two factory resets have been performed via power button and - volume key combination. Issue persists immediately after the reset with no successful boot.
Headset was purchased directly from Meta in January, has had no other owners and has been used with care and stored in appropriate conditions free of sunlight, excessive heat, etc.
I own the original device box with barcodes and serial numbers.
Please advise of steps to have this issue rectified.
Hi there! We are sad to hear that your VR experience has been interrupted by your Quest 3 headset not booting up completely. This is not the experience we want for you, and so we want to help provide some troubleshooting steps and resources to help get you back into VR as soon as possible. One reason that you may be experiencing this issue is due to a low battery charge on your headset. So if you have confirmed that the headset is fully charged (the LED light will turn green) after plugging in the headset for at least 2 hours, and if a factory reset did not help, then we ask that you please send us a PM so that we can collect some sensitive information and continue providing you with support. Please remember, you must be signed into the community first to send us a private message.
