Forum Discussion

humbugnh's avatar
humbugnh
Explorer
2 years ago
Solved

Quest 3 stuck in an update boot loop

I own two Meta Quest 3 devices with Meta Warranty Plus coverage. I am experiencing the endless boot loop with one of the devices as described in the following threads: https://communityforums.atm...
App(mobile)
apps
boot loop
factory reset
Headset
Headset update
Meta Quest 3
Pairing
quest 3
  • MetaQuestSupport's avatar
    MetaQuestSupport
    2 years ago

    Hi there! We are sad to hear that your VR experience has been interrupted by your Quest 3 headset not booting up completely. This is not the experience we want for you, and so we want to help provide some troubleshooting steps and resources to help get you back into VR as soon as possible. One reason that you may be experiencing this issue is due to a low battery charge on your headset. So if you have confirmed that the headset is fully charged (the LED light will turn green) after plugging in the headset for at least 2 hours, and if a factory reset did not help, then we ask that you please send us a PM so that we can collect some sensitive information and continue providing you with support. Please remember, you must be signed into the community first to send us a private message.

eliel0204.650193's avatar
eliel0204.650193
Explorer
2 years ago

I need help with an issue I've been dealing with. On March 3rd, my device got stuck on a USB Boot Loop mode. I tried all the steps provided online by the support team, but I had no luck in resolving the issue. This is clearly a software problem and not a user error. I reached out to the support team on March 4th to see if I could return the device and receive a new one, but it has become a nightmare. It's now March 28th, and I've only had the device for less than 3 months. The only solution they keep providing me with is to return the device and receive a refurbished one. I paid too much money for this device to receive someone else's defective and repaired device.

MetaQuestSupport's avatar
MetaQuestSupport
Community Manager
2 years ago

Hey there @eliel0204.650193! We hope you're having a great day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity, so we would love to help get this issue resolved for you. As mentioned by our support team, a replacement is the best option to make sure you do have a working headset so you can go back to enjoying your VR experience. We ask for your patience while we do get you the replacement you deserve.