Forum Discussion

Mial_uk's avatar
Mial_uk
Honored Guest
16 days ago

Quest 3 stuck on "applying software update"

Hi, I just bought a brand new quest off ebay and the first time when going through normal activation process after I connected it to a WiFi it started to apply software update. 

It does that for a short while, saying " applying software update" and then restarting. 

After it boots up, it just goes back to the exact same phase, "applying software update" and restarting, again and again in an infinite loop.

I've tried connecting it to a charger, different networks, factory resetting it, also side loading update with pc but is says headset not supported when I select it in the browser, any help much appreciated

applying software update
Loop
side loading headset not supported

3 Replies

  • Choleni's avatar
    Choleni
    MVP
    16 days ago

    Hi Mial_uk​ 🙂

    You might be able to update the headset using the steps in the video... however, there is no guarantee that this will work in your case.

     

    If I were you, I would give the headset back to the seller and get a properly working one..... but that's up to you.

    • Mial_uk's avatar
      Mial_uk
      Honored Guest
      10 days ago

      Thank you , i will give this a go, i can't return the item as i bought it brand new off ebay for a birthday gift and it went over the 30 day return window :((

      • Choleni's avatar
        Choleni
        MVP
        10 days ago

        Mial_uk​  That's unfortunate..... you can also use the warranty.

        Just know, you might get a refurbished headset instead of a new one as a replacement.

        If you want to go that way, contact support via email, chat or WhatsApp HERE