Quest 3 stuck on spinning meta symbol
I also emailed support but thought I would try this as well. I have a meta quest 3 (7ish weeks old).
I worked out yesterday morning with Supernatural and it was fine. Plugged it in after I was done. A couple hours later, went to put it back on and had a few things happen. I got the SIM card symbol with the arrow and the green loading bar. Then I got the spinning meta sign just constantly spinning. Then the spinning meta going to black then coming back on and spinning (repeating). I have also gotten the image of a little robot lying on his back looking dead.
We have tried a few things:
1. Hold power down for 30 seconds to restart - doesn’t work
2. Power and volume down, did a hard reboot - doesn’t work
3. Did everything on that menu including a factory reset - doesn’t work
What next? Please help!
I just got off with Meta Quest live chat. They were amazing and it was super helpful. Mine is officially bricked and I'm working to get a new one from them. Make sure you have your box and sleeve if possible - I recycled my sleeve 😞 but it didn't matter. They just need serial numbers, copies of receipts etc. Make sure you do all of the steps I took above as well. They noted that they would have had me do those first anyway. Good luck. I'm just sad that I can't workout now - I was on an amazing streak.