Forum Discussion

PiperFoxglove's avatar
PiperFoxglove
Explorer
2 years ago
Solved

Quest 3 stuck on spinning meta symbol

I also emailed support but thought I would try this as well. I have a meta quest 3 (7ish weeks old). I worked out yesterday morning with Supernatural and it was fine. Plugged it in after I was don...
black screen
boot loop
Boot up
dead android
factory reset
hard reboot
Headset update
Meta Quest 3
quest 3
Spinning Meta Logo
  • PiperFoxglove's avatar
    PiperFoxglove
    2 years ago

    I just got off with Meta Quest live chat. They were amazing and it was super helpful. Mine is officially bricked and I'm working to get a new one from them. Make sure you have your box and sleeve if possible - I recycled my sleeve 😞 but it didn't matter. They just need serial numbers, copies of receipts etc. Make sure you do all of the steps I took above as well. They noted that they would have had me do those first anyway. Good luck. I'm just sad that I can't workout now - I was on an amazing streak. 

PiperFoxglove's avatar
PiperFoxglove
Explorer
2 years ago

Unfortunately, my refurbished headset has also now bricked... ugh

MetaQuestSupport's avatar
MetaQuestSupport
Community Manager
2 years ago

Hello PiperFoxglove! We completely understand how you feel about the issue with your headset. To provide you with the necessary assistance and get you back to gaming, please send us a direct message (DM). You can find our profile page by selecting our name or by clicking on this link. Once you're there, simply click on "Send a Message" to privately message us. Just a reminder, make sure you're signed into the community before sending a private message. We're looking forward to hearing from you soon!