1 year with the Quest 3 and the volume down button got stuck. Is not a fisical thing, the button clicks normal but every time i turn it on it goes straight to the "factory reset" menu ant it keeps scrolling the options and i can't select anything.
Any ideias on how to solve this?
Hi andresussu​ đŸ™‚
Like this?
Since you said, it clicks normal(means nothing stucks in between, I don't think there is anything you can do without disassembling the headset.
If you still have warranty reach out to support via email, chat or WhatsApp here:
If you are out of warranty, you can search for a repair service like "Fix my Oculus" in your region/country.
Just Google for it đŸ˜‰
Hey there andresussu!
We hear you're having some problems with the volume down button on your Quest headset as well as that, your headset is only going into the "factory reset" menu every time you start it up, that's of course not the ideal virtual experience, we'd love to help you out with this!
Could we please ask you to reach out to us privately by selecting our name to get to our profile page, or by clicking here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. As an alternative, you can also follow the support link that Choleni mentioned.
We look forward to seeing you there, so that we help resolve this problem.
Thank you!
