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AndiHoffi's avatar
AndiHoffi
Honored Guest
2 months ago
Solved

Quest 3 Support "blocked" by old case

Hi,

short version: How can I contact the support if the normal way does not work?

Long version:

A few days ago, one pixel in my Quest 3 broke. It is now always black. The device is still inside the warranty-period. Thus, in order to open a case, I visited "https://www.meta.com/my/devices/" and clicked on "Get help".

But I do not get any help there:

About 16 months ago, meta did already replace a defective controller. And after clicking "get help", there is still the open replacement for the controller (the status messsage reads "preparing replacement):

How can I get this solved? How can I contact the support now?

Thank you!

 

  • Choleni's avatar
    Choleni
    2 months ago

    Hi AndiHoffi​ 🙂

    you can't delete your post, you can only edit it.

    But maybe just mark your post as a solution.

    I'm sorry, that I've overlooked your post to prevent you from wild clicking😂

    You get the WhatsApp option normally after clicking on "my issue isn't listed here"..... just saying, in case you'll ever need it again.😉

2 Replies

  • AndiHoffi's avatar
    AndiHoffi
    Honored Guest
    2 months ago

    I did reach the Support now. Don't ask me how, suddenly and after some more wild clicking, WhatsApp was offered.
    Please cancel my question and replace it with a new one:

    How do I delete my post?

    • Choleni's avatar
      Choleni
      MVP
      2 months ago

      Hi AndiHoffi​ 🙂

      you can't delete your post, you can only edit it.

      But maybe just mark your post as a solution.

      I'm sorry, that I've overlooked your post to prevent you from wild clicking😂

      You get the WhatsApp option normally after clicking on "my issue isn't listed here"..... just saying, in case you'll ever need it again.😉