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RickMacca's avatar
RickMacca
Explorer
1 year ago
Solved

Quest 3 update 25 April 2025 causing Quest 3 and MSFS to crash

Since a software update today (25 April 2025) on my Quest 3, I have been having problems - the Quest 3 has distorted VR image, and frequently freezes and crashes. When using the Quest 3, MSFS also cr...
  • VonZ777's avatar
    VonZ777
    1 year ago

    Mine takes forever to even load the quest link software,  I need to do a repair, or terminate all the quest aps running with ctrl alt del,  to get it to run.   MSFS then will run,  I get about 20 minutes of flight, and then my headset freezes, when I look back I see all sorts of little colored diamond/squares it's just frozen...  but the sim is still running, if I close VR in the game with ALT-TAB,  I'm still flying in 2d on my screen.    Not sure what is wrong, never did this before when I first got this a couple months ago.    I reached out the tech support at META, they gave me an RMA to return the unti via FEDEX.   Not sure if it's the headset or just the link sofware update that is messed up.  I have been trying to resolve it, but I have till end of this month to send the unit back...  Should I send it back, or do I risk getting a factory second, returned headset back sent to me, that is worse with real problems?

TomCgcmfc's avatar
TomCgcmfc
MVP
1 year ago
KitanaAndMarley2023 wrote:

add F1 to that list, its defintely the update, i was on both F1 and MSFS yesterday all day got an update today and didnt even get 5 minuets on either, screen go black like it isnt even turned on while both games still respond on the monitor

What are your pc specs and gpu drivers, and what method are you using for PCVR (Link, Air Link, VD, SteamLink)?  Also, if you're using Link or Air Link what is your meta-link pc app version? 

I've tested (~1hr runtimes) my Q3/i913900k/rtx4090 with both Link and Air Link with msfs2020 and Asseto Corsa and both are working great with the non-PTC update I got yesterday = v76.1023.

If you get cutouts like this with Link it could be because you haven't disabled usb power saving option, your cable is damaged, or your connectors are loose and/or faulty.

If you can't sort this out yourself I suggest you contact meta support including your log files (google how to di this).

KitanaAndMarley2023's avatar
KitanaAndMarley2023
Explorer
1 year ago

No offence but my specs are irrelevant, the firmware is broken, i dont need to check my pc, cable, drivers  or anything else, THEY need to fix their broken firmware.

  • TomCgcmfc's avatar
    TomCgcmfc
    MVP
    1 year ago
    KitanaAndMarley2023 wrote:

    No offence but my specs are irrelevant, the firmware is broken, i dont need to check my pc, cable, drivers  or anything else, THEY need to fix their broken firmware.

    No worries mate, I never take offence to most things, lol!  I'm not having any of your issues with either my Q3 or QPro with the latest v76 updates (including the latest v76 meta-link pc app v76), so I don't think this is a firmware issue, and I don't like your chances of getting a magic firmware update from meta.  A lot of these issues can be caused by things like windows and gpu driver updates. 

    Sometimes meta updates can get corrupted because of server problems and/or local network cutoffs during the update process.  In these cases it may be necessary to do a factory reset and sometimes a complete uninstall and reinstall of the meta-link pc app (google how to do these).  Also, some meta-link pc app updates will give you a startup banner that asks you to update your oculus drivers.  If you miss doing this you can easily reinstall these (again, google is your friend).

    Otherwise, like I already said, contact meta support including your log files and see if they can help identify what may be causing your issues.  Good luck mate and cheers.

    • KitanaAndMarley2023's avatar
      KitanaAndMarley2023
      Explorer
      1 year ago

      Haha yeh i dont expect them to fix a thing they never do, got about 45 minuets from it today before it died again, tried other headsets i have and had no problem technology eh, ill just shelf it again till they bring out another i should have stayed with the quest 2 to be honest, it wasnt the best image quality but it was reliable ish, it is definately a firmware issue tho, it proved that today when it showed both controllers active with 80% battery but the app was showing them as off, that means its own firmware isnt compatible with itself

      • TomCgcmfc's avatar
        TomCgcmfc
        MVP
        1 year ago
        KitanaAndMarley2023 wrote:

        Haha yeh i dont expect them to fix a thing they never do, got about 45 minuets from it today before it died again, tried other headsets i have and had no problem technology eh, ill just shelf it again till they bring out another i should have stayed with the quest 2 to be honest, it wasnt the best image quality but it was reliable ish, it is definately a firmware issue tho, it proved that today when it showed both controllers active with 80% battery but the app was showing them as off, that means its own firmware isnt compatible with itself

        If you're getting connected ok and it runs fine for about 45 minutes, then dies, I don't think this means its a meta firmware issue.  Sounds like a system related issue.  Check your windows task manager and see if you can identify any processes that may be hogging your system.  Also avoid using blotware, including overclocking apps, and check that your pc is running nice and cool since thermal overloads can also cause disconnects.  Check your windows device manager for all your usb properties and and if they have a power savings option, turn it off.  Other things that can cause disconnects may include a faulty link cable or a poor cable connections that can also be caused by not having your cables properly anchored to your headstrap.

        Sometimes I also get controller connection issues.  I usually find that removing the batteries for about 10 seconds, then reinstalling them helps, as does a headset restart.  Also, making sure your camera lens and controller sensors are clean and you have good room lighting, without any reflective surfaces, or being too close to sunlit windows can cause issues.  These little things happen sometime to everyone and it's up to you to try to sort these out, not just assume there's going to be a magic firmware update that will fix everything imho.

        If you cannot sort this out and still think that this is a meta software/firmware/hardware relate issue then please be a little more proactive and contact meta support including your log files.  You should also file bug reports from your quest home quick settings report icon.  Simply complaining about these issues in a user forum isn't going to help much imho. 

        Sorry I can't be of further help mate.  Good luck, bye, and Cheers.