Forum Discussion

SwampMan55's avatar
SwampMan55
Honored Guest
2 months ago

Quest 3 was stuck on finding position, now is stuck on a black screen.

I was playing like normal, and turned my headset off for a bit. I went back on a few hours later and it was stuck on a black screen with the text in the title. I did a factory reset and now it’s just...
factory reset
Meta Quest 3
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
2 months ago

Hi there SwampMan55, we came across your post and wanted to offer some assistance. 

 

We understand that display issues are not an ideal situation. Not to worry though, we'll do our best to get you back into the Metaverse as soon as possible. 

 

Would you mind sending us a private message so that we can investigate this further for you? To do this, go to our profile or click here.

 

Hope to hear from you soon!