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The_Big_C_FL's avatar
The_Big_C_FL
Honored Guest
1 month ago

Quest 3 won't work after uodate.

After my headset installed the latest update it won't get past the Meta Horizons OS screen. The blue squiggly symbol spins, the start up sounds plays, then it just stays on this screen. When it's in this state my android app would recognize the headset as being connected. I tried sideloading the update, nothing. It won't even factory reset. My warranty has expired. What can I do?

1 Reply

  • TomCgcmfc's avatar
    TomCgcmfc
    MVP
    1 month ago

    Once you see the meta logo spin, then everything stops, try pressing your headset power button twice (1-2 seconds delay before 2nd press).  I needed to do this before yesterday’s non-PTC v201 update.  Now updated it starts up fine.

    If you need to do a factory reset you can try using the power/volume buttons.  Google how to do this.  Otherwise, contact meta support I guess.  Good luck mate and cheers.