Forum Discussion

IXGAMEONXI's avatar
IXGAMEONXI
Honored Guest
2 months ago

Quest 3

Not loading up. I held the power button for 30 it powers off and back on , nothing after the logo. Tried holding both buttons reboot still continues to do the same.

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hello IXGAMEONXI,

     

    We see that you're experiencing issues with your headset not loading, even after performing a reboot. Let's see what we can do to help!

     

    Here are some steps you can still try:

     

    • Try removing any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
    • Check for sufficient battery charge
      • A headset with a very low battery charge will power itself off. This may be mistaken for a boot issue if the headset is shutting down on startup due to insufficient battery charge.
      • Ensure the headset is charged by allowing it to charge for at least 2 hours.
      • Note the color of the LED on the side of the headset. If after charging for 2 hours, you still see a red LED, this could be a sign of a battery or charging issue.
    • Check if you are able to use the Software update tool to sideload an update

    If that doesn't help, please reach out via private message so we can explore some other options. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!