Forum Discussion

ChibiStella's avatar
ChibiStella
Honored Guest
1 month ago

Quest 3/3s (and maybe 2)

I noticed recently after the immersive home update, that the floor no matter what you set it too, it will change it to a random hight to whatever object that sticks up from the floor. May it be a chair, a cats food bowl. It uses it to set the new hight at random. And holding the quest button doesn't fix the hight back to the floor. And that's troubling in certain games. And sure, you can reset it using the reset floor hight. But it breaks within minutes. Idk what's causing the issue issue for doing that. 

Headset

5 Replies

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee
    1 month ago

    Sometimes after an update like this that used floor levels, it's a good idea to delete all the previous spatial, boundaries and floor level data and set it up again. Maybe give it a try if you haven't already. If you have tried it, contact support. Make sure to remove any accessories like controller and protective headset covers before you reset the boundaries and floor levels. Good luck! 

    • ChibiStella's avatar
      ChibiStella
      Honored Guest
      1 month ago

      Deleting all data about play spaces had already been done and it's still doing it. And I've seen others complain about it too. I thought this was the bug tracker xD but it seems to be connected to the controllers. Anytime I do something with them. Not exactly sure what. But likely anytime both of them lose tracking for a few seconds (and this is just a guess) it resets the floor upon finding them 

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee
    1 month ago

    That's unfortunate. It looks like you tried everything. The only other options you might or might not have tried are often advised by the support team are using the Meta Software update tool on the pc to repair the software, and if it doesn't work, a, total factory reset, making sure to back up all your apps and progress in the cloud first.. If you tried already and it didn't work, you'll have to contact support. 

  • kf0916's avatar
    kf0916
    Explorer
    1 month ago

    I have same problem, update to newest version, do a reset, and nothing helps.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 month ago

      Hello there, thank you for posting on our online forum.

       

      We can see that you are having some issues with your boundary not working as you expect it to. Thank you for trying all of those steps already. We would recommend using the steps below to contact our support team. They will be able to ask you some further questions and get you the best tailored support possible. 

       

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

       

      Next, click "Send a Message" to privately message us!

       

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