Forum Discussion
Maccyb123
5 months agoExpert Consultant
Hi there @PointyWolverine8171 That's not good. Haven't experienced it myself. Did you check that you got all the software updates? If you are entering your serial number make sure you use the one that's printed on the box, not the one on the headset. The headset and controllers have different serial numbers so using the one on the box is related to the actual purchase.. Hope you have a quick resolution 🤞
- PointyWolverine81715 months agoHonored Guest
Thank you for your reply! I no longer have the box unfortunately. Is there anywhere else to get the serial number?