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firrov's avatar
firrov
Honored Guest
10 months ago

Quest 3S freezes and restarts itself after 10-20 minutes

I had a post about it on reddit - https://www.reddit.com/r/OculusQuest/comments/1m07m0c/quest_3s_freezes_during_playing_and_restarts/

The problem is simple - while playing screen gets frozen and after 10-15 seconds it restarts itself. (I play on both standalone and PCVR and it happens in both cases)

My headset is pretty new, i had this problem just the day i got it. Factory resetting helped for around 4 days or so, and now it started happening again. No overheating or errors, it just does it randomly like in 10-30 minutes of playing. I tried doing factory reset again but it didn't help this time.

Any help is appreciated

While i was trying to find out what was behind this problem i've stumbled upon this problem in ALVR's logs: 

Client client.wired: [Info] Last log line repeated 3 times
13:09:11.371 INFO Client client.wired: [Error] FIXME: Leaking Imagereader!
13:09:19.489 INFO Client disconnected. Timeout

I tried to find anything close about it, but i can't find any solution to my problem

 

Those are the stats from MQDH when freeze happens: https://imgur.com/a/NXlawJ3

Freezes
quest 3s
restarts

11 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    10 months ago

    Hey firrov, 

     

    No problem, at all! We're glad you were able to get this sorted, so that you can get back to playing your favorite games and apps. 

     

    If you have anymore questions or queries, please don't hesitate to reach back out. 

     

    Have a lovely day, and all the best! 

    • DecksGaming's avatar
      DecksGaming
      Honored Guest
      5 months ago

      Hi , im having same issue, got for Christmas meta 3s and once opend it keeps rebooting probably every 5 min , i can be in settings or just stand still keeps doing it, tried factory reset … how can i solve it or shall i go for replacement. Thank you 

      • Ilya_Dan's avatar
        Ilya_Dan
        Honored Guest
        5 months ago

        After trying everything, I had to replace mine under warranty. They could not fix it. This is a hardware failure and could not be fixed. The replacement unit works fine for several months now.

      • Ilya_Dan's avatar
        Ilya_Dan
        Honored Guest
        10 months ago

        I have same issue on new 3s (bought 3 days ago). How did you solve it?

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    10 months ago

    Hey there firrov,

     

    We'd love to help you with this, but will need to ask for some personal information - so please could you send us a private message?

     

    Simply click on our name to access our profile page or click here. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message.