Forum Discussion

Sera2163's avatar
Sera2163
Honored Guest
6 months ago

Quest 3S no longer starts up properly.

One day, suddenly, Quest 3S stopped tracking and would not respond to commands.

It seems that the HMD itself is not tracking properly either,
as the image does not move when I move my viewpoint.
Below are the actions I tried.

Symptoms
1 Suddenly, the controller pointer stopped tracking, and the home screen of the quest became extremely unstable.
2When you move your viewpoint, the image remains unchanged and continues to move in the same direction you moved it.
3. I tried restarting the system, but the symptoms did not improve.
4. I restored the system to factory settings, but now the Meta Horizon OS animation plays, but after that, the display stays black even though the power is on. When I adjust the volume, I can hear the sound of the adjustment UI and when the system goes into sleep mode.

factory reset
Meta Quest 3

3 Replies

  • Samia2017's avatar
    Samia2017
    Honored Guest
    6 months ago

    Hi,

    When I factory reset my Meta Quest 3s, the screen just goes black, what should I do?

    Can you slove it ?

     

  • laifu2k's avatar
    laifu2k
    Honored Guest
    3 months ago

    Meta quest 3S Controller no pointer appeared on screen.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      3 months ago

      Hi there laifu2k !
       

      Thank you for reaching out, and we’re truly sorry to hear about the trouble you’re experiencing. We understand how concerning it can be when your Meta Quest 3S controller isn’t displaying a pointer on screen, and we’re here to help you get back to enjoying your experience as smoothly as possible.
       

      Here are a few steps you can try to resolve the issue:
       

      Hard Reboot the headset:

      Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound

      If the boot-up sound is not heard:

      Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.

      Use the volume buttons on your headset to highlight "Boot Device" and press the power button.

      Use the volume buttons on your headset to highlight Yes and press the power button.

      Check for Tracking Conditions

      Ensure your play area is well-lit and free from reflective surfaces.

      Make sure the headset cameras are clean and unobstructed.

      Re-Pair the Controller

      Unpair and repair the controller to your headset

      Software Update

      On your headset, ensure to update your software to check for and install any available updates.

      If the issue continues after trying these steps, please don’t hesitate to reach back out. We’ll be more than happy to assist further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.