Forum Discussion

RayFayster's avatar
RayFayster
Honored Guest
5 months ago

Quest 3s won't charge; only blinks red

Hey there,

My quest 3s won't charge, and has a fast blinking red light when plugged in. It is currently dead and won't turn on. I've had it for about 6 months.

What I have done to trouble shoot

-Checked that there is no physical obstruction in the charging port.

-Tried a different cord. I also have a regular meta quest, and using that cord does the same. 

-Tried a different outlet. No change. Even tried at different houses.

-Tried letting it charge for 3+ hours with multiple chargers

-Tried a hard reset, holding the power button for 30 seconds. The red light stops for a second, and then starts quickly blinking red again.

-I've tried to contract meta support here https://www.meta.com/help/quest/ but didn't find a way to actually talk with someone. Anyone know where I should go for this?

Does anyone have any ideas on what I need to do here? 

 

 

15 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hey there RayFayster, 

    Thanks for reaching out, we understand that your Quest 3s isn't charging correctly and has a fast blinking red light. This situation definitely isn't ideal as it's hindering you from roaming the Metaverse. Not to worry, we will get this sorted for you. 

    You have already taken yourself through the majority of the troubleshooting steps that we would give. What we'd ask is if you could contact us privately and we'll review what options you have. You can see how to do this below: 

     

    • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
    • Next, click "Send a Message" to privately message us!
    • Please remember, you must be signed into the community first to send us a private message.

    We appreciate you taking the time and we look forward to talking privately with you! 

  • janny.james.553652's avatar
    janny.james.553652
    Honored Guest
    5 months ago

    It sounds like you’ve already tried most of the common troubleshooting steps, so the issue could be related to the internal battery or charging board. Sometimes devices stuck in this state require a deep discharge before attempting to charge again. While you wait on support, you might also find it helpful to check resources that provide broader local information, such as Brevard County Info, since they often link to community services and repair contacts. Hopefully, support can confirm if a replacement unit is needed.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      5 months ago

      Hi again RayFayster,

       

      Just checking in with you again.

       

      So that we can try out some more troubleshooting with us, please send us a private message

    • RayFayster's avatar
      RayFayster
      Honored Guest
      5 months ago

      Hey Janny. I'll check that out. Appreciate the reply!

    • Choleni's avatar
      Choleni
      MVP
      5 months ago

      steve_40​  the headset is blinking:

      I thought, blip charging is useful when the headset doesn't show any sign of light while it is plugged in??

      I might be wrong with that.....

      • steve_40's avatar
        steve_40
        Visionary
        5 months ago

        From the reddit thread:

        With cable in it would show flashing empty battery icon but nothing more

        Blinking red light or flat battery indicator, it won't hurt to try it because perhaps it might work.

  • RayFayster's avatar
    RayFayster
    Honored Guest
    5 months ago

    Tried it for awhile, and just keeps blinking red. Appreciate the advice though!! Thank you.

  • kingkongchris's avatar
    kingkongchris
    Honored Guest
    4 months ago

    hello my oculus quest 3s wont do anything at all i plugged it in to the charger and it started fast blinking a red light then that stopped and now i get nothing at all my app on my phone says my headset is charged at 7% but it wont power on or give any sign of life idk what to do i have tried different chargers i have tried different outlets i have tried force rebooting the headset im lost on whats wrong it was working last night and now it wont

  • Maccyb123's avatar
    Maccyb123
    Consultant
    4 months ago

    kingkongchris​ The blip charging Choleni​ mentioned has been known to work, definitely give it a try. You could also try leaving it plugged in for a couple of hours and it might start. Can I ask you what software version are you on? Of it happens to be a ptc version of v81, it might have caused it, so support might be your best option. Good luck. Hope you get it fixed soon. 

    • Choleni's avatar
      Choleni
      MVP
      4 months ago

      I definitely mean blip not bltp😂...... thank you for correcting me Maccyb123​ 

      He can't be on a PTC version ..... build v81 is rolling out and there is currently no beta version.