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skippydippy1337's avatar
skippydippy1337
Honored Guest
28 days ago

Quest 3s wont turn on, No LEDS, No Boot menu

My headset is not even a week old, its worked fine up until 4 hours ago. I stopped using the headset at 31% battery, on the meta horizon app it states this is the battery as well and was synced 4 hours ago. Since then its been completely bricked. The LED light wont indicate if its charging , the screens dont work at all. And now ive left the glorfied paper weight to charge for more than 2 hours using the cable and adapter the headset came with, nothing. Some other things to note,
-Cant access boot menu after holding the volume down and power for over one minute multiple times
-tried and tested multiple charging cables, doesn't work
-I use no accessories for the headset
-LED does not work
-Cant be detected on my PC on the meta app

Would appreciate any advice on the matter. Thank you!

 

bricked
charging
Display
led
please help OMFG
quest 3s

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    28 days ago

    Hello skippydippy1337,

     

    We understand that you could use some additional help with your Meta Quest 3S, which is less than a week old and has stopped working. We appreciate all the steps you’ve already taken to resolve the issue, so let’s see what else we can do to help you.

     

    1. Inspect the Proximity Sensor: Ensure the internal proximity sensor (located between the lenses) is clean and not blocked by the facial interface or debris. A blocked sensor can prevent the screen from turning on.
    2. Perform a Hard reboot (Again): Press and hold the power button for a full 30 seconds, until you hear a boot-up sound, then release. Wait a few seconds, then press the power button once to see if it turns on.
    3. Check if you are able to use the Software update tool to sideload an update.

    If that does not help resolve the problem, please reach out via private message so we can explore other options. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!