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Bloonkyyyy's avatar
Bloonkyyyy
Honored Guest
2 months ago

Quest Link Randomly Disconnecting After v76

Quest Link/Rift App Randomly DIsconnecting After V71/v76 Meta Quest Update

I use Meta Quest 2, After The V71/v76 Update when i Tried using Quest link, it started randomly disconnecting me from a Quest Link.

Quest link was Working really well before that update, since v71/v76 It started randomly Crashing to Horizon OS, , and when i try to connect again it was saying "no device found" or some sort.

When i did Fully Factory Reseted my PC, nothing changed, My quest link was still crashing randomly, and no fixes from Forum, Anywhere didn't worked. The Rift app is not the problem, its Quest Software Itself

The Third-Party Link cable(Kiwi Design) is working Perfectly Fine, since then i currently use ALVR, for a year now And no DIsconnect after all I didn't uesd Quest link for a year now, I was reporting Bugs WIth "bug-reporting" But any of my Detailed Bug Reports didn't do anything in any Update that i Updated. Since that Nothing was fixed about Quest link randomly crashing. 

I would love for any suggestions how to fix that problem, since quest link has really crisp Image,

( i said v71/v76 because i don't remember when it started happening since it was really long time ago. )

Thank you For reading this paragraph
Regards Bloonkyyyy

PCVR
Quest 2

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hello Bloonkyyyy,

     

    We understand how frustrating it can be when you keep running into problems with the Meta Quest Link application, so let's see what we can do to help you use it again without any issues.

     

    - Ensure your computer operating system including drivers, and Meta Quest software are all up-to-date. 
    - Restart the Meta Quest Link app.
    - Disable the Public Test Channel (PTC). Being in the PTC may cause compatibility issues.
    - If you are using Oculus Tray Tool or other third party software that can make modifications to graphics or settings, please uninstall for troubleshooting purposes as these programs can cause conflicts that effects performance and display.
    - Please disconnect any extra devices connected to the PC leaving only the product hardware, mouse, keyboard and one primary monitor
    - Install the latest Meta Quest drivers.
       - Close the Meta Quest Link app.
       - Press the Windows key + R on your keyboard to open the Run command.
       - Enter C:\Program Files\Oculus\Support\oculus-drivers. (File path may be different per user based on the install location)
       - Open oculus-driver.
       - Open the Meta Quest Link app and then try to connect your headset again.

     

    If you're still experiencing problems, please reach out to us via private message so we can look into this further with you. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!  

    • Bloonkyyyy's avatar
      Bloonkyyyy
      Honored Guest
      2 months ago

      My computer is not a problem, its Quest Software has a Problem, Rift app is fine. And i did all of these what you typed here, and none of these worked, since I factory Reseted my PC 2 months ago

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 months ago

        Hey again Bloonkyyyy!

         

        Thank you so much for attempting those troubleshooting steps, we appreciate you taking the time to do so.

         

        As those troubleshooting steps have not worked, we'd kindly ask that you get in touch with us privately so that we can gather some device and account details in order for us to do some more in-depth troubleshooting. 

         

        To private message us, please select our name to get to our profile page and click "Send a Message"! Please remember, you must be signed into the community first to send us a private message.

         

        We look forward to hearing from you and getting to the bottom of this issue!