Forum Discussion

LoafOfSoup's avatar
LoafOfSoup
Honored Guest
5 months ago

Quest Link software stuck on gray screen

Title says it all. Been using a Rift S for a long time now and its served well other than the occasional hiccup here and there. However, I have been locked out of using my Rift S because every time I start up the Link software it gets stuck on a blank gray screen and nothing helps it. Repairing the app, uninstalling and reinstalling, restarting the pc, everything. Nothing works and it just happened out of the blue. Two days ago I was playing VTOL VR perfectly fine and now I can't even boot up the software let along actually get the headset to work. Meta support has basically told me to shove it as none of their "help links" work, and the site doesn't recognize Rift serial numbers so I'm dead in the water here and cant afford to spend another few hundred dollars on a new headset. Can someone PLEASE help fix this issue?

Gray Screen
Headset
help
Link app
PCVR
rifts

3 Replies

  • steve_40's avatar
    steve_40
    Expert Consultant
    5 months ago

    There was a QuestLink update a couple of days ago, maybe that's the problem. Perhaps you could try using System Restore to revert your Windows OS to an earlier restore point (from 1 or 2 weeks ago), assuming you have a suitable restore point available. You could always "undo" that restoration if it doesn't fix the problem. But assuming it does fix it, immediately go into your QuestLink settings and disable automatic updates. You will need to stick with that version of QuestLink until you eventually ditch your Rift S.

  • Choleni's avatar
    Choleni
    MVP
    5 months ago

    Hi LoafOfSoup​ 🙂

    seems you are not the only user with that issue.

    Meta Quest Link not working anymore, stuck on grey loading screen | Meta Community Forums - 1337681

    Occulus Rift S issue with Meta Quest Link app. | Meta Community Forums - 1336554

    And you are right ... non Quest users have no chance going the usual support way.

    In case steve_40​ suggestion doesn't work - fingers crossed it will🤞 -  can you reach out to support here in the forum.

    Send a PM MetaStoreHelp​ 

    Click on their name, then click the "message"  button.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi LoafOfSoup,

     

    We see you're having issues with the Quest Link app being stuck on a grey screen even after attempting some troubleshooting, and we'd like to see what we can do to help! Please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you!