Forum Discussion

Not4vein's avatar
Not4vein
Honored Guest
3 years ago
Solved

Quest menu bar and menu tabs disappearing and not reappearing after some short time.

Hello! I have discovered a problem with my Quest 2 where not only is the device taking a longer amount of time to load up to the menu, but I simply cannot play anything because everything in the Quest 2 home disappears after a few minutes and nothing seems to be interactable within that time where the menu appears. I have no choice but to cut off the device. I've attempted to mess around in the Quest home but nothing is reappearing and I've to restart and even boot the device multiple times, but nothing changes and I've ran out of options on how to attempt to fix it. If anyone could help it would be greatly appreciated.

Meta Quest 2
  • MetaStoreHelp's avatar
    MetaStoreHelp
    3 years ago

    Hey there jjjeesssss13! Missing menus is kind of a big deal. We would love help you out how we can. We appreciate you attempting those steps and letting us know. We have notice a few users have been factory resetting their device and seems it get the experience back! 

    Please try the following: 

    1. Turn off your headset.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.

    Please also remember to check if your cloud backup is on to make sure your data is safe! After the factory reset, please use your mobile device to setup the headset again and let us know if the menu issues are still there. We look forward to hearing from you soon.

59 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hey there, Not4vein! We hate to see that you are having trouble with your home screen for your headset disappearing while using it. We know how having to deal with this can keep you from having a fun VR experience, and we're happy to help you with this issue!

     

    • Could you please let us know if this started after your headset was updated?
    • Could you please let us know what the current version of your headset?

     

    Please provide as much information as you can about what you are experiencing. Once we have more information, we can see how best to assist you!

    • zachmiddleton.2023's avatar
      zachmiddleton.2023
      Honored Guest
      3 years ago

      I can't see or find the home bar on my keys quest 2. Pushing the oculus button down doesn't do anything but "center" the screen in a different direction. All I can see is my home base and a mirror. How do I get back to the apps and home bar? 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        Hey there @zachmiddleton.2023! We hope you're having a great day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. We had one of our mods update the solution for this thread, please go ahead and give this a try! We hope this helps, but if not, please feel free to reach back out to us at any time! Have a legendary day!

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        7 months ago

        Hi there, 

         

        Thanks for notifying us about this. To look into this further for you, we may need a small amount of information. To send us a DM, please select our name to get to our profile page, or click here.  Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

        From there, we can look into this further. Thank you!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hey there, Not4vein! We're just checking in to see if you still need help with your home screen for your headset. Please let us know, and we'll be happy to assist you!

    • Not4vein's avatar
      Not4vein
      Honored Guest
      3 years ago

      Yes, I figured it out a few hours after the post as I messed around and was able to open a game before stuff started disappearing and it stopped happening after. I have no idea what caused it and it hasn't happened sense. Thanks!

      • VampKnyte's avatar
        VampKnyte
        Explorer
        3 years ago

        I just had the same problem you were having yesterday and this solution did not work if anyone knows a way to actually fix it please let me know I tried starting a game and all it did was switch my view to the camera of the headset if I tap the power button when it comes back I can see the game for a half second but then it goes back to the camera I've tried contacting meta support and they are completely useless they refused to help me if another user could that would be awesome

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        Hey there Avyboyz, We see you are reporting the same issues with your menu bar disappearing. We would love to provide some assistance to get you back into VR as soon as possible. Have you tried the steps such as restarting your headset (Turn it off, not just "restart") and tapping, as well as pressing and holding the menu button on the right controller?  Otherwise, if you could give some information on when the issue started and your current headset version, and if you have tried any other steps, that would give us a good starting point to investigate further. We look forward to looking into this for you! Let us know how powering off the headset works out.

  • Helen7944's avatar
    Helen7944
    Honored Guest
    3 years ago

    No I cant do a factory reset cos I cant make sure my cloud is on to make sure I don't lose anything as I have nothing to find it. I just get a flash of the menu bar and it disappears where then I cant do nothing as nothing to click on so how am I gonna do a factory reset if I cant back my games up 

    • Avyboyz's avatar
      Avyboyz
      Explorer
      3 years ago

      Well if you don't then you'll be dymtuck in the living room and eventually loose interest 

       

    • creeperhead11wing's avatar
      creeperhead11wing
      Honored Guest
      3 years ago

      Oh we are not gonna have a good week. It happened to me when I turned it on today.

  • ravth's avatar
    ravth
    Honored Guest
    3 years ago

    I have had the same problem all day, I discovered that turning on voice commands will allow you to get out of passthrough but I am still stuck in the room with the menu appearing for 1/2 of a second before vanishing and leaving me stuck

  • ravth's avatar
    ravth
    Honored Guest
    3 years ago

    Also try double tapping the power button while in passthrough