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Not4vein's avatar
Not4vein
Honored Guest
3 years ago
Solved

Quest menu bar and menu tabs disappearing and not reappearing after some short time.

Hello! I have discovered a problem with my Quest 2 where not only is the device taking a longer amount of time to load up to the menu, but I simply cannot play anything because everything in the Quest 2 home disappears after a few minutes and nothing seems to be interactable within that time where the menu appears. I have no choice but to cut off the device. I've attempted to mess around in the Quest home but nothing is reappearing and I've to restart and even boot the device multiple times, but nothing changes and I've ran out of options on how to attempt to fix it. If anyone could help it would be greatly appreciated.

Meta Quest 2
  • MetaStoreHelp's avatar
    MetaStoreHelp
    3 years ago

    Hey there jjjeesssss13! Missing menus is kind of a big deal. We would love help you out how we can. We appreciate you attempting those steps and letting us know. We have notice a few users have been factory resetting their device and seems it get the experience back! 

    Please try the following: 

    1. Turn off your headset.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.

    Please also remember to check if your cloud backup is on to make sure your data is safe! After the factory reset, please use your mobile device to setup the headset again and let us know if the menu issues are still there. We look forward to hearing from you soon.

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  • AliceinVRworld's avatar
    AliceinVRworld
    Retired Support
    3 years ago

    Hey everyone! I am still seeing this being a issue even after Factory reset. I am still checking in with our engineers about this and I do recommend submitting a bug report in the meantime. When I get an update I will make sure to let you know! 

    • pringles8402's avatar
      pringles8402
      Honored Guest
      3 years ago

      Meta quest 2 vr system no menu tried reset won't work

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        Hello there! Thank you for reaching out regarding the experience you're having. Please try the solution we have for this and if the issue persist please submit a bug report! One of our mods is looking into this as well so incase of any update you can revisit the thread!

  • DepthsofSpace's avatar
    DepthsofSpace
    Honored Guest
    3 years ago

    It's been a week of several people not being able to so much as press buttons as far as I'm aware, but I'm still gonna reply here so that I can get notified if it finally gets fixed.

    I don't think anyone's added this, so... does anyone else hear default music while they're unable to so much as spawn their menu in?

  • dylan_schg's avatar
    dylan_schg
    Honored Guest
    3 years ago

    Hi, So I wanted to get help as I am surprised to see when I log on my Quest 2 I have no menu, nothing and when I try top open it with my controller I just hear the sound but nothing on the screen. Same when I try to open a bar directly via my phone. But the most surprising thing is when I double tap on the button on/off of my quest the screen reload and I get a glimpse of the menu for like 0.5 sec and I can interact with it but it disappear imediately and impossible for me to re open it. If anyone could help me it would be nice 🙂

  • AliceinVRworld's avatar
    AliceinVRworld
    Retired Support
    3 years ago

    Can the users with this issue let me know what headset version you are currently on? Version 57 should remove this issue however, I need to know what headset version you are in. 

  • marcelo.cunha.2023's avatar
    marcelo.cunha.2023
    Honored Guest
    3 years ago

    Hello! The App screens previously appeared on the Oculus display, now only the virtual waiting room appears and no longer the screens for accessing the Apps. Can anyone help? Thanks!

     

     

     
     
     
     
     
    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      3 years ago

      Hey there! Seems you are having issues with your device and is not the experience we want you to have with us. Would you say your menu bar is missing? Or all the apps you had? Please also let us know if you have tried any steps like rebooting or restarting the headset. 

       

      We want to get you back on track as soon as possible. Will be patiently waiting for your response! 

      • marcelo.cunha.2023's avatar
        marcelo.cunha.2023
        Honored Guest
        3 years ago

        Thank you for your message! The menu bar no longer appears. I've already tried restarting the headset, but it didn't help. Would you know how to help? Thanks!

  • rajasaleru's avatar
    rajasaleru
    Honored Guest
    2 years ago

    Is this issue resolved ? I am having same problem. It often occures, I have to quit and re-start the bigscreen each time. Its annoying !!

  • BonitaMuchacha's avatar
    BonitaMuchacha
    Honored Guest
    8 months ago

    Same problem with quest 3. Repeating problem. Tried everything.  Restart,  factory reset, proximity sensors ok, charge full. The problem repeats itself at least once a day. Some times at the beginning of the session, sometimes after 30 minutes of use for no apparent reason. Total garbage...

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      8 months ago

      Hi BonitaMuchacha 

      Apologies for the late response! We'd be happy to look into this issue for you if it's still persisting. Feel free to DM us! Select our name to get to our profile page, or click here: (https://metaque.st/CommunitySupport). 

      Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      Best wishes,
      Meta Quest Support

  • BatMidget's avatar
    BatMidget
    Honored Guest
    7 months ago

    This just started happening to me after it had updated. I was trying to figure out how to launch No Man's Sky, so I had restarted the headset a few times. The last time I did before the issue started I got a small update. Then I found my way here and tried to factory reset it. I can't even do that because the menu disappears as soon as I let go of the power and volume down buttons. Please help.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      7 months ago

      Hi there, thanks for bringing this to our attention.

       

      So that we can investigate this issue further could you please send us a private message so we can gather some details from you.

       

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      Hope to hear back from you soon!

  • c00l.k1d's avatar
    c00l.k1d
    Honored Guest
    6 months ago

    On my headset some things disappearing and the universal menu keeps appearing and disappearing so it gets annoying fast I have found a way to counter but I have to turn of the wifi which I can't really do anything with wifi off. I reported this bug but nothings happened yet