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AlexCV7493's avatar
AlexCV7493
Honored Guest
5 months ago

Quest PRO - after V.81, half of the face tracking stopped working (the left eyelid does not move)

Quest PRO - after V.81, half of the face tracking stopped working (the left eyelid does not move).

Verified - left eyelid does not move in the home world on Quest Pro itself.

Verified - the left eyelid does not move precisely when tracking the face.

Verified - the right eyelid moves and fully works in face tracking.

Verified - the left eye moves with the right. It is the left eyelid that does not work.

Verified - I turned face and eye tracking on and off 10 times, restarted Quest Pro 10 times, logged into my helmet and PC account 10 times, and Factory reset Quest Pro 10 times.

The Quest Pro backlight is in working condition. Quest Pro has been kept clean in the factory box for over 9 months. Quest Pro was used for no more than 2 months in a room without contamination, without water, without dirt, without hitting objects, without throwing, without throwing on the floor.

Quest Pro was immediately upgraded to v.74 and v.81 with Wifi updates only at 100% battery charge.

What could have gone wrong? Please correct it.

eyelid
face
Face tracking
quest pro

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi Alex,

     

    Thank you for sharing! We understand you are encountering tracking issues with your Quest Pro and appreciate the multiple steps of troubleshooting you have already performed. For us to further investigate, we'd love to invite you to private messages:

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!