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Gumes's avatar
Gumes
Honored Guest
6 months ago

Quest pro controllers not updating

Hello my quest pro controllers aren't updating and this glitch hasnt ben patched yet. This started when the latest software update released. Ive been trying to update them by doing everything i can but nothing works is there something im not doing or what. 

Other info: i use quest 2 with quest pro controllers i got my quest 2 on dec 25 2022 and pro controllers on dec 25 2024

5 Replies

  • there might be a youtube on that but my advice for you is probably restart or power off your headset and turn it on

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hello Muthun!

       

      We noticed you might be having some trouble updating your Quest Pro controllers, and we’d love to help you get things sorted.

       

      If you haven’t already, try following the steps below to complete the update:

      1. If applicable, try removing any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.) 
      2. Check for sufficient battery charge 
      3. Factory reset the device 
      4. Use the Meta Quest Software Update Tool to sideload an update

       

      Please let us know how you get on with these steps!