Forum Discussion

worsethanithot's avatar
worsethanithot
Honored Guest
5 months ago

quest pro not charging or turning on

I was playing vrchat and plugged my headset into my phone charger instead of my quest pro charger (idk if this has anything to do with it) and my screen went white and had diagonal black lines and a high pitched ringing noise for like 10-15 seconds and then cut off completely. I have it plugged in directly right now and I tried to reboot it and nothing is working any help would be appreciated. it isn’t charging or lighting up at all.

Headset
quest pro

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hey there, thank you for getting in touch with Meta Quest Support.

     

    We understand that issues with your headset are very frustrating, and we're keen to see what we can do to help following the troubleshooting you've attempted so far.

     

    As we'll need you to confirm a few details, please get in touch with us over Private Message, and we can follow up with you!