Forum Discussion

Viizipn's avatar
Viizipn
Explorer
13 days ago

Quest Pro Power Button no longer working shortly after purchase.

I purchased a Quest Pro a few months ago, and it was all in working order but then a update happened and the power button all of a sudden stopped working.
Now my Quest Pro is dead, and its charging, however I cannot turn it on even though the battery says 75%, and there is absolutely no response from the power button at all. If there is a workaround that way i can turn my headset on and actually use it that would be great. Thank you.

broken button
buttons
not turning on
Power Button
power buttons
power off
power on

4 Replies

  • Briankpn's avatar
    Briankpn
    Honored Guest
    2 days ago

    Same for me. I bought mine less than 2 weeks ago, and tonight it won’t turn on with the power button. I only know the power button is the problem because I logged into the app on my phone and tried to cast to it to test it. It cast to the headset, and a message popped up on the headset to press the power button to cast. Tried, but nothing. Frustrating.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 days ago

      Hey folks

       

      We aim to supply our customers with a high quality product always and are saddened to hear about the experience you have had with your controller. We would like to try to make things right if you would Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

      • Viizipn's avatar
        Viizipn
        Explorer
        4 hours ago

        You guys preapproved an RMA and did nothing because I had no choice but to buy it 3rd party because YALL decided to discontinue it this early in its lifetime knowing people were going to have issues. I came to y'all about this issue, gave you guys proof in the pudding and you guys knew from the start that I had to purchase this item third party because I did mention (I haven't even had your product for a year.) which should have been a given considering we cannot buy the quest pro from your store anymore.

        Y'all also could have told me right then and there with the screenshots that an RMA could not be done. You guys chose to lead me on and continue with the process of me sending MY headset out to YOU guys thinking I was going to get an RMA.

        Y'all could have taken a headset out one of your full kits and sent it to me and kept the extras to work it out with other people who are having issues, (i.e. controllers, charger dock, cord, etc..) which could have helped y'all in the long run but you guys chose to lead me on with a PRE-APPROVED RMA and chose to do absolutely nothing after leading me on for almost two weeks. I do not appreciate that and cannot recommend this person go to you. You are wasting out rime. Customer SUPPORT being UNSUPPORTIVE.

    • Viizipn's avatar
      Viizipn
      Explorer
      4 hours ago

      Contacted Meta about this issue, I gave them every single piece of information they needed, INCLUDED SCREENSHOTS AND EVERYTHING and they preapproved an RMA they did not uphold, lead me on this entire time, and is now sending me my unit back as is despite everything they just told me and had me send my headset out TO THEM with a preapproved RMA, and backed out because it wasn't a full kit when they knew from the get go and the screenshots that there were no controllers included in my purchases. Don't go to meta for help. They will not help you on one of THEIR branded products even if they discontinued it and you had no other choice but to buy it 3rd party.