quest pro wont update and says no update found stuck on update version 474217005157000000

i had the quest pro sitting  for a while went to use it and the headset is stuck on an old update version. and when i try to update it , it wont work. i tried meta's software update website but it doesn't work and i'm not sure if i can contact meta about it since it was a gift a while ago. please if anybody can help me i will be so grateful.