Forum Discussion

hueyzz's avatar
hueyzz
Explorer
1 month ago

Quest turning off and on and error message.

Today I attempted to play a game on my quest, when I put my headset on, i was in pass through mode and it just kept flickering, everytime it would turn on my controllers would vibrate. I kept getting an error message saying “unable to join, please try again later” I proceed to turn my quest off and on and that didnt work, i than rebooted it twice than finally factory reset the entire thing. Still nothing, i couldn’t even enter the beginning tutorial. I just sideloaded my headset as a last resort and it has done nothing. My headset is fully charged and nothing like this has happened ever before. It has a very scratches on it but nothing serious. Please tell me theres some way to fix this.

Assistance
Help!
Meta Quest 2
urgent

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hi there hueyzz,

     

    We've just come across your post regarding the issue you are having with your Meta Quest 2. We know how eager you are to get back into the world of VR, so we'd love to lend a hand. 

     

    Thank you for stating all of the troubleshooting steps you have attempted so far. We'd ask you to ensure that you remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)

     

    Should the issue persist after having done so, then please send us a private message, as this will allow us to look into the matter in some more detail. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you!