Hello Manuel0624,
We truly appreciate the effort you're making to support your client with casting your application, it's clear you're committed to providing a great experience. We understand how frustrating it can be when things don’t work quite as expected, especially when audio is missing during casting.
When casting from a VR headset, audio issues can sometimes be tricky to pinpoint. They’re often related to network setup, device configurations, or even specific software behaviors. To help troubleshoot, we recommend first ensuring that both the headset and the display device are connected to the same Wi-Fi network. This simple step can resolve many common issues.
Beyond that, here are a few helpful suggestions your client’s IT team might want to explore:
- Check volume levels: Make sure the volume is turned up on the headset, the casting device (e.g., TV or phone), and within the application itself.
- Use a wired network for the receiving device: If casting to a PC or smart TV, use an Ethernet cable to connect it directly to the router.
- Update all software: Ensure the headset's firmware, the VR app, and any receiving apps (like the Meta Quest app on a phone) are all up to date.
Some other great tips and troubleshooting steps can be found on the following link: Troubleshoot casting to a screen with Meta Quest
If they are still experiencing issues, we recommend that they reach out to us directly so we can investigate further.
We hope the information provided is helpful. If not, please let us know!
