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KahlessUK's avatar
KahlessUK
Honored Guest
4 months ago

Recent problem with USB connection

Can't say exactly when this happened, but OS versions beginning with 6 definitely didn't do this.

The problem is that connecting my quest 3 to a USB 3.1 port on my motherboard will create a software VIA LABS USB3 hub with one port, into which a software VIA LABS USB 2 hub will appear with 4 ports and the quest 3 will be connected to ports 1 and 2 of this new fictional hub which of course limits me to USB 2 bandwidth.

These hubs have hardware IDs identifying VIA LABS but draw and supply no power. There are NO hardware VIA devices in this PC.

This is an annoyance obviously and impacts the available resolution due to artificially constrained bandwidth.

Additionally if I disable or uninstall these "devices" the quest will not connect to the PC at all until the PC is restarted at which point the two VIA hubs magically reappear and I'm once again stuck. If I move the USB A end of the cable to another port the VIA hub simply moves with it.

Any ideas anyone?

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hey there KahlessUK,

     

    We'd like to try and help you with this issue - could you please get in touch via a private message? We may need to collect some diagnostics logs from you to troubleshoot further.

     

    Simply click on our name to access our profile page or click here. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message.