Forum Discussion

Sweetbrown86's avatar
Sweetbrown86
Honored Guest
4 years ago
Solved

Referral credit not working

I was sent a referral link to purchase a Quest 2. 
Then i used the link and it ask me to create my Oculus account etc.

When i go to my profile on this site, i could not find the referral credit or a confirmation about receiving the referral, and when i try to use my link again, it said i already used a referral link to this account. Why didn’t I receive the credit?

Credits
Meta Quest 2
referral
referral link
  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 years ago

    Hi there, Axolotlgaming23! We love hearing that you enjoyed your Quest headset enough to refer a friend. Part of the qualifying criteria for a referral is that the device must be new; it cannot be refurbished or have been registered previously on another account. Due to this criteria not being met, this would be the reason a referral credit was not received. 

    As a reminder, the criteria needed to be met in addition to the steps for sending a referral are:

    • To make a referral, customers must have a registered Quest 2, Quest 3, or Quest Pro.
    • The recipient's Meta account cannot already be associated with any Meta Quest devices.
      • Older Oculus devices (such as the Oculus Quest 1) should not make a referral ineligible.
    • The referral recipient must be registering a new Meta Quest 2, Quest 3, or Quest Pro.
      • The device must be new, not refurbished, and not previously registered to another account.
    • Both accounts must be in a Meta Quest supported country.
      • They don't need to be from the same country.
    • Both the referrer and the recipient must be at least 18 years old (19 in South Korea).
    • The referral code must be applied before setting up the new Quest device.

    Please let us know if you have any further questions or concerns. If you run into any issues despite being eligible, please feel free to reach out to us in a private message! Please remember, you must be signed into the community first to send us a private message.

47 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 years ago

    Hey there, Sweetbrown86. Thanks for reaching out. We understand not wanting to missing out on such a great opportunity💲. We're with out a doubt going to help you get to the bottom of this. 

     

     

    Here are some factors that can be preventing getting your credit:

     

    • Please make sure you have activated your device. Your credit won't applied in till your headset is activated.

    • The new account cannot already be associated with a Meta Quest product. So if your device is refurbished you won't be able to receive your credit. 

    • Make sure you have a Quest or Quest 2 connected to a Facebook connected account. 

    • Make sure that you and the friend who referred you are both from the same country. 

    Here is a link with more information regarding our referral program. If you have any further questions please reach out to us and we're more than happy to assist you regarding this issue. 😁

    • Di_lara's avatar
      Di_lara
      Protege
      3 years ago

      We have all the factors right and both didn't receive anything 😔

    • oliver.b's avatar
      oliver.b
      Honored Guest
      3 years ago

      I did this twice and I got nothing on all 3 accounts and vr headsets

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        Hey oliver.b! If all of those factors are met and you still aren't getting referral credits properly, you'll want to either start a support ticket with our team here, or send us a PM right here on the Forums. That way we can get some account info and details to look into this a bit further and see what we can do!

         

        To contact us via PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
         

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        Hey gabe.10.52251!

        That's correct, in order for the referral credits to be added to the accounts, the user with the newly purchased headset must be under a new account as well. You can find more information on our Referral Programs by clicking here.

  • MyNameIsMarz's avatar
    MyNameIsMarz
    Honored Guest
    2 years ago

    i think its quite dumb

    so if my friend sends me a link and i click it after i already set up my quest 2 do we get nothing?

    if so i think the blue bar has to be more specific, it said "you'll both get 30$ meta quest store credit AFTER they activate their headset"

    what im understanding from the sentence is that after i set up my headset i have to click the link and i get the store credit.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Greetings, Kinggamerexp. We are excited that you are trying to share your love of VR gaming with your friends. Gaming, especially virtual, is definitely fun, and even better with more people you have with you. It sweetens the deal that you get a little extra too. We see you are having an issue with the referral code you sent your friend. We would love to work with you to solve this issue. A quick reminder: you can see how to send and accept a referral code here if you need a refresher on how to do it. Now, can you answer a few questions regarding your issue so we can better help.

      • Is the referral a game referral, or is it a quest referral?
      • Is the person you are sending the link to 18+ (19+ in South Korea)?

      Enjoy your day, and we hope to hear from you soon! 

      • Kinggamerexp's avatar
        Kinggamerexp
        Honored Guest
        1 year ago

        Hi meta! I am sending a quest referral and I’m not send it to Korea could you Plss help me more

  • dzwonson's avatar
    dzwonson
    Honored Guest
    1 year ago

    Hello!

    I've sent reflink to my friend but because of problem with his mail we haven't received reflink credit. Could you please check why? 

    It's really important for me because I'm really glad with my quest but it was a huge gift for my friend and because of that I hope you can add reflink account to her account. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey there dzwonson! Thank you so much for reaching out to us! Due to the nature of this request we will need to move this to a private conversation. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to hearing from you!

      • dooremouse's avatar
        dooremouse
        Honored Guest
        1 year ago

        I'm having the same problem all of these other people are. I sent the referral link to my nephew and he has just purchased a brand new quest 2 directly on my recommendation and he clicked on it before he set up the device but this is all he gets. Although I will say, it was only luck that he clicked on it beforehand. That is one incredibly important detail that I feel should be more easily findable. Considering how many people have this problem and how obscure criteria are for actually getting the referral bonus are, I'm questioning whether it actually exists or if it's just hog wash. I mean I feel like I have to have a lawyer to interpret them. I feel like if this many people are having this problem, maybe the problem is the source, right? "We have this great bonus for being a loyal customer and bringing other customers in! Oh but you didn't meet subsection 2 of point five of the criteria list that wasn't posted on the main page, so sorry you can't have the bonus then. Good luck and thanks for bringing the new customer in anyway!"