I was sent a referral link to purchase a Quest 2. Then i used the link and it ask me to create my Oculus account etc.When i go to my profile on this site, i could not find the referral credit or a confirmation about receiving the referral, and when i try to use my link again, it said i already used a referral link to this account. Why didn’t I receive the credit?

Hi there, Axolotlgaming23! We love hearing that you enjoyed your Quest headset enough to refer a friend. Part of the qualifying criteria for a referral is that the device must be new; it cannot be refurbished or have been registered previously on another account. Due to this criteria not being met, this would be the reason a referral credit was not received. As a reminder, the criteria needed to be met in addition to the steps for sending a referral are: To make a referral, customers must have a registered Quest 2, Quest 3, or Quest Pro. The recipient's Meta account cannot already be associated with any Meta Quest devices. Older Oculus devices (such as the Oculus Quest 1) should not make a referral ineligible. The referral recipient must be registering a new Meta Quest 2, Quest 3, or Quest Pro. The device must be new, not refurbished, and not previously registered to another account. Both accounts must be in a Meta Quest supported country. They don't need to be from the same country. Both the referrer and the recipient must be at least 18 years old (19 in South Korea). The referral code must be applied before setting up the new Quest device. Please let us know if you have any further questions or concerns. If you run into any issues despite being eligible, please feel free to reach out to us in a private message! Please remember, you must be signed into the community first to send us a private message.

Referral credit not working

47 Replies

dzwonson
Honored Guest
1 year ago
Hello!
I've sent reflink to my friend but because of problem with his mail we haven't received reflink credit. Could you please check why?
It's really important for me because I'm really glad with my quest but it was a huge gift for my friend and because of that I hope you can add reflink account to her account.
- MetaStoreHelp
  Community Manager
  1 year ago
  Hey there dzwonson! Thank you so much for reaching out to us! Due to the nature of this request we will need to move this to a private conversation. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to hearing from you!
  - dooremouse
    Honored Guest
    1 year ago
    I'm having the same problem all of these other people are. I sent the referral link to my nephew and he has just purchased a brand new quest 2 directly on my recommendation and he clicked on it before he set up the device but this is all he gets. Although I will say, it was only luck that he clicked on it beforehand. That is one incredibly important detail that I feel should be more easily findable. Considering how many people have this problem and how obscure criteria are for actually getting the referral bonus are, I'm questioning whether it actually exists or if it's just hog wash. I mean I feel like I have to have a lawyer to interpret them. I feel like if this many people are having this problem, maybe the problem is the source, right? "We have this great bonus for being a loyal customer and bringing other customers in! Oh but you didn't meet subsection 2 of point five of the criteria list that wasn't posted on the main page, so sorry you can't have the bonus then. Good luck and thanks for bringing the new customer in anyway!"
Kinggamerexp
Honored Guest
1 year ago
and also btw me an my friend got ours in the past 2 weeks
- MetaStoreHelp
  Community Manager
  1 year ago
  Greetings, Kinggamerexp. We are excited that you are trying to share your love of VR gaming with your friends. Gaming, especially virtual, is definitely fun, and even better with more people you have with you. It sweetens the deal that you get a little extra too. We see you are having an issue with the referral code you sent your friend. We would love to work with you to solve this issue. A quick reminder: you can see how to send and accept a referral code here if you need a refresher on how to do it. Now, can you answer a few questions regarding your issue so we can better help.
  
  Is the referral a game referral, or is it a quest referral?
  
  Is the person you are sending the link to 18+ (19+ in South Korea)?
  
  Enjoy your day, and we hope to hear from you soon!
  - Kinggamerexp
    Honored Guest
    1 year ago
    Hi meta! I am sending a quest referral and I’m not send it to Korea could you Plss help me more
MyNameIsMarz
Honored Guest
2 years ago
i think its quite dumb
so if my friend sends me a link and i click it after i already set up my quest 2 do we get nothing?
if so i think the blue bar has to be more specific, it said "you'll both get 30$ meta quest store credit AFTER they activate their headset"
what im understanding from the sentence is that after i set up my headset i have to click the link and i get the store credit.
- MetaStoreHelp
  Community Manager
  2 years ago
  Hey there, MyNameIsMarz. We have received your PM and will be reaching out soon!
gabe.10.52251
Honored Guest
3 years ago
Same I don’t know why
MetaStoreHelp
Community Manager
4 years ago
Hey there, Sweetbrown86. Thanks for reaching out. We understand not wanting to missing out on such a great opportunity💲. We're with out a doubt going to help you get to the bottom of this.

Here are some factors that can be preventing getting your credit:

Please make sure you have activated your device. Your credit won't applied in till your headset is activated.

The new account cannot already be associated with a Meta Quest product. So if your device is refurbished you won't be able to receive your credit.

Make sure you have a Quest or Quest 2 connected to a Facebook connected account.

Make sure that you and the friend who referred you are both from the same country.

Here is a link with more information regarding our referral program. If you have any further questions please reach out to us and we're more than happy to assist you regarding this issue. 😁
- BigBlueStu
  Honored Guest
  2 years ago
  Hi - I have the exact same issue as above. I have everything set up but my referral code sent to my friend doesnt work. Can you help?
  - MyNameIsMarz
    Honored Guest
    2 years ago
    so basically ur friend sent u the link before u connected ur meta account to ur quest, appearantly u have to click on the link ur friend sent u BEFORE u make an account and BEFORE u connect it to ur headset wich is dumb as hell
- gamingborrito
  Honored Guest
  2 years ago
  I sent a referal link to my friend but i Did nor get the store credit what do i have to do to get ik
  - BlueberrieSmoothie
    Retired Support
    2 years ago
    Hey hey gamingborrito! I know how awesome VR is, and being able to get some credit for sharing that with a friend is always a great benefit! I'm happy to provide some more insight into the referral process.
    
    As long as you and the friend you referred meet the requirements that MetaStoreHelp shared earlier in this thread, you should be able to receive those referral credits.
    
    In order for the referral program to work correctly and to get the credit, you and your friend will need to make sure you completed the following steps:
    
    Send your friend your referral link.
    
    Your friend opens the link, and they either log in to their Meta account or create a new one.
    
    Your friend then purchases a new Quest 2 from any retailer.
    
    Once your friend activates their headset on the Meta account they used when following your link, the referral credits should be applied to both accounts.
    
    Please note that the credits can take up to 7 days after activation to show up on your accounts.
    
    If you followed this process and still don't see any credits on either account after 7 days, then you're going to want to send a PM to MetaStoreHelp so they can pull up both accounts and take a closer look. I hope this helped!
- Commasaresupercool
  Honored Guest
  2 years ago
  I sent a referral to my cousin today and i helped him set up his quest 2 that he bought today, but neither of us got the credit. The only difference between ours and the list is that he used an email rather than facebook. Please can you let us know if there is a way we can still get the credit because his headset is set up now so we cannot try again.
  - MetaStoreHelp
    Community Manager
    2 years ago
    Hey there! We appreciate you letting us know about the experience you are having. This is no fun and we know it is taking time away from your time in the VR world. We want to help and make sure you do not have this issue any longer. We ask that you PM us so we can gather some more personal information to better assist you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!