Thanks Anonymous However, since the setup process is there in the app specifically for Oculus Go, and all the steps, pairing, wifi, adding device etc work, it seems like the intent is there for them to still allow these old devices to be set up and added to accounts...
If they wanted to end support entirely, why not just remove the option to add an Oculus Go to your account in the app? That would be far more clear than blocking it many steps into the setup process on the technicality of not being able to stream a health and safety video... (which is extremely misleading)..
If their intent is to hide what is actually supported by having something break a few steps down the setup process (which you can't know ahead of purchasing a device) why would I buy another Meta product? How am I meant to know if it will work with their app or not besides looking at the "add device" list?
This It just seems like a small bug, probably a wrong URL for the video? maybe an oversight when they were moving content around rather than anything deliberate... And looking at the history over the last year or so, it seems to have been fixed before.
Anyone from the dev team care to add any insight?
Hey there desperate_dan1!
We came across your post and wanted to help you out with the issues you're having!
To set up and connect your Oculus Go to Wi-Fi, you'll need to download the Meta Horizon mobile app on your mobile phone.
The Meta Horizon mobile app runs on the following phones:
You can download the Meta Horizon mobile app on your supported phone by going to http://oculus.com/app and following the on-screen instructions.
Please bare in mind that your phone must be connected to Wi-Fi and have Bluetooth turned on in order to set up your Oculus Go, and if you install the Meta Horizon mobile app on an unsupported device, you may experience issues setting up your Oculus Go.
If you meet these requirements, and are still experiencing this issue, please get in touch with us at Meta Store Support - we'd be happy to help!
MetaStoreHelp why do you keep peddling this misinformation. The current mobile app doesn't work with the Quest 1 and Oculus Go headsets. Pull your fingers out and get it sorted!
MetaStoreHelp thank you for responding. I’ve followed the instructions you’ve provided, and confirmed that Bluetooth and WiFi are connected. I’m on iPhone 13 Mini iOS 18.5.
I still have the issue with App version 327.0.0.13.108.
You suggested to get in touch via https://www.meta.com/help/support/ however there doesn’t seem to be an obvious way to do that. It only lets you raise problems against very specific issues for Oculus Go (see screenshot) which do not fit this issue.
It also won’t let me progress with raising a problem under one of these options since I don’t have an Oculus Go registered to my account (which I’m blocked from doing because I can’t get past the Health and Safety video step 😕)
Unfortunately not a great experience interacting with Meta as a new customer so far, if there is anything you can do to help turn this into a positive outcome it would be much appreciated. (Even just an acknowledgement that the devs accept this is a bug and that they intend to fix it ASAP would be a start)
Thank you again for responding
Hi, desperate_dan1
Thanks so much for reaching back out to us at Meta Quest Support and trying the steps we provided, we would love to have a further look into this for you.
We know you had some difficulties getting through to us and we want to get your Oculus Go set up, so you can enjoy the wonders of VR. Please send us a private message so we can gather some details from you.
To send us a message, select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us.
Please remember, you must be signed into the community first to send us a private message.
Hope to hear from you soon!
