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jdd1.2023's avatar
jdd1.2023
Honored Guest
2 years ago
Solved

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.
charging
elite strap
Headset
Meta Quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

TheAntiSocializer's avatar
TheAntiSocializer
Retired Support
2 years ago

[edit] - NOT AN ACTUAL SOLUTION - THIS ISSUE IS NOT RESOLVED YET - WE'RE STILL WORKING ON IT - NOT A SOLUTION BUT UPDATES ON ISSUE - marking this comment as the solution since I want to make sure everyone can see the updates right away and not be missed. (sorry again for misleading solution but it is necessary *so that everyone can see the updates*)

[Edit 10/17] - The team has provided me with this - Elite Strap with Battery shows up in VR briefly when connected to the headset. After that you must hover over the battery indicator to see the battery levels of headset and strap separately. Display shows the average. Please let me know if you're able to view the percentage correctly!

[Edit 10/16] - Looks like the team has provided me with some troubleshooting and have let me know that they are currently working on this issue. Let me know if anything below helps out or not and I'll pass it along:

  1. Make sure the Quest 3 headset has the latest software version.
  2. Unplug and replug Elite Strap into headset. Make sure the headset is powered ON.
  3. Press the battery once on the Elite Strap and check LED color.
    • Green: Fully Charged
    • Orange: Charging
    • Blinking Orange: Low Charge
    • Blinking Alternating Colors: Error. Try resetting by pressing the button for > 12 seconds while not attached
    • No LED: charge the Elite Strap for at least an hour. This means a very low battery level.
  4. If Elite Strap is not charging the headset
    • Try unplugging and replugging from headset
    • Try unplugging and replugging from AC adapter
    • If nothing works, try holding the button down for >12 seconds
  5. If Elite Strap is not getting charged by the headset through the dock, make sure to wait at least 2 hours until the headset is fully charged. Charging prioritizes the headset.
  6. To reset the Elite Strap with Battery, hold the button down near the back of the strap by holding the buttons down for > 12 seconds.

 

Hey hey, guys! I was scrolling through reddit and I noticed a couple posts about this issue so I decided to gather them up and ask someone about it. As soon as I get some updates, I'll edit this post. 

Thanks! 

  • TheodonKhel's avatar
    TheodonKhel
    Expert Protege
    2 years ago

    Since you're already here. Can you pass the WiFi 6E (6GHZ) connectivity issue? I see more and more people (me included) unable to make Quest 3 detect/connect to the 6GHz network no matter what settings we use. This used to be a problem with Quest Pro before untill v57. Now it's a problem with Quest 3. Personally I am unable to play using other than 6GHz wifi due to congestion in my area so 6GHz is my only choice. So is the case for many other people who want to play wirelessly through VD with the newest AV1 codec. Can you aknowledge the issue and pass it to the dev team? 

    • TheAntiSocializer's avatar
      TheAntiSocializer
      Retired Support
      2 years ago

      This is something I've definitely seen asked about plenty of times and that they're looking into currently. If anything, I would recommend making a different post since this issue isn't related to that one at all. 

    • FTK_W1ckk.GWK's avatar
      FTK_W1ckk.GWK
      Protege
      2 years ago

      Im on Wifi6# using a TP-Link AC1900 with no issues. 

  • andreas1985.2023's avatar
    andreas1985.2023
    Explorer
    2 years ago

    I have also the problem with the elite strap. The System version is 49698210077900510. 

    • TheAntiSocializer's avatar
      TheAntiSocializer
      Retired Support
      2 years ago

      Thanks for reaching out! System version should be somewhere around 57+

      Along with that, could you answer the other questions in my comment by any chance?

      • Dangerousdriver's avatar
        Dangerousdriver
        Expert Protege
        2 years ago

        So far my Quest 3 ownership has been awful. Firstly my Quest arrived with a dead bright green pixel, then along with my Quest 3 I purchased the Elite Battery Strap as well as the Quest 3 charging dock which is advertised as being able to charge both Quest 3 and Elite Strap.

        However, when I turn on the headset I only see the Quest battery displayed and not the Elite Strap, then if I unplug the USB C lead from the Elite Strap that goes into the Quest and then plug it back in it gives you the pop up saying extended battery installed for around five seconds before disconnecting and then the extendable battery no longer shows.

        This seems to be a widespread issue with many on Reddit reporting the same issue. Some exchanging their Elite Straps and finding the issue resolves itself and others where it doesn’t. No word from Meta as to whether this is a hardware or software issue, but I have to say this has been a really poor release by Meta. I had none of these issues with my Quest 2 and right now I’m questioning why I spent nearly £1000 on this rubbish! Meta’s support channels are inundated with complaints apparently when I chatted to them the other day and they said to expect extended response times as a result.

        Anyone else had this issue though?? MetaStoreHelp 

  • quackadoodledoo's avatar
    quackadoodledoo
    Honored Guest
    2 years ago

    Same issue.  Connects, shows extended battery connected, shows both in % then that goes away within a second or two.  Did not charge through to the headset when plugged into the strap battery.  Nothing loose feeling on the usb connection, both headset/battery charged to 100% (separately) and showing green lights.

    1.  Not using PTC

    2. 5700297669526537896

    3.  Nothing so far

  • oTalus's avatar
    oTalus
    Protege
    2 years ago

    1. Not on PTC

    2. 57.0.0.297.669.526537896

    3. Nothing works

     

    Thanks!

  • Jdevlin-'s avatar
    Jdevlin-
    Explorer
    2 years ago

    So I have had 2 strap have  this issue. In 57.0.0

  • thad33m0n's avatar
    thad33m0n
    MHCP Member
    2 years ago

    Thanks for keeping this thread going.

    1: No
    2: 57..0.0.297.669.526537896
    2: Absolutely nothing so far.

  • Dangerousdriver's avatar
    Dangerousdriver
    Expert Protege
    2 years ago

    Hi mate, thank you for reporting this issue to the team. 

    I have tried all of the solutions suggested in your last post and nothing has worked unfortunately. 

  • oTalus's avatar
    oTalus
    Protege
    2 years ago
    1. I have checked for updates, and none are available so I assume it's the latest version.
    2. When I do this, the headset recognizes the battery for a second or two
    3. Green
    4. Holding the button on the elite headstrap resets it and the headset recognizes the battery TWICE in rapid succession and for a brief moment actually shows the extended battery at 100% charge, but then immediately disappears and displays headset battery only.
    5. N/A as I don't have a dock
    6. See 4.

    Thanks so much for looking into this!!

  • andrew_vr's avatar
    andrew_vr
    Explorer
    2 years ago

    No software update available for my headset

    Elite strap is charged to 100% (light shows green when I press and release the button)

    I reset the elite strap by holding the button down for 20 seconds - it still behaves the same i.e. plug it in, headset briefly recognises it then it disappears again.

  • nosscaj's avatar
    nosscaj
    Protege
    2 years ago

    Was having this issue last night and now it seems to be working as expected! Did they do a hot fix overnight or is the problem intermittent? Only time will tell.

    • oTalus's avatar
      oTalus
      Protege
      2 years ago

      What software version number do you have now?