[edit] - NOT AN ACTUAL SOLUTION - THIS ISSUE IS NOT RESOLVED YET - WE'RE STILL WORKING ON IT - NOT A SOLUTION BUT UPDATES ON ISSUE - marking this comment as the solution since I want to make sure everyone can see the updates right away and not be missed. (sorry again for misleading solution but it is necessary *so that everyone can see the updates*)
[Edit 10/17] - The team has provided me with this - Elite Strap with Battery shows up in VR briefly when connected to the headset. After that you must hover over the battery indicator to see the battery levels of headset and strap separately. Display shows the average. Please let me know if you're able to view the percentage correctly!
[Edit 10/16] - Looks like the team has provided me with some troubleshooting and have let me know that they are currently working on this issue. Let me know if anything below helps out or not and I'll pass it along:
- Make sure the Quest 3 headset has the latest software version.
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Unplug and replug Elite Strap into headset. Make sure the headset is powered ON.
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Press the battery once on the Elite Strap and check LED color.
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Green: Fully Charged
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Orange: Charging
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Blinking Orange: Low Charge
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Blinking Alternating Colors: Error. Try resetting by pressing the button for > 12 seconds while not attached
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No LED: charge the Elite Strap for at least an hour. This means a very low battery level.
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If Elite Strap is not charging the headset
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Try unplugging and replugging from headset
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Try unplugging and replugging from AC adapter
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If nothing works, try holding the button down for >12 seconds
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If Elite Strap is not getting charged by the headset through the dock, make sure to wait at least 2 hours until the headset is fully charged. Charging prioritizes the headset.
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To reset the Elite Strap with Battery, hold the button down near the back of the strap by holding the buttons down for > 12 seconds.
Hey hey, guys! I was scrolling through reddit and I noticed a couple posts about this issue so I decided to gather them up and ask someone about it. As soon as I get some updates, I'll edit this post.
Thanks!
