Forum Discussion

jdd1.2023's avatar
jdd1.2023
Honored Guest
2 years ago
Solved

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.
charging
elite strap
Headset
Meta Quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

TheodonKhel's avatar
TheodonKhel
Expert Protege
2 years ago

Since you're already here. Can you pass the WiFi 6E (6GHZ) connectivity issue? I see more and more people (me included) unable to make Quest 3 detect/connect to the 6GHz network no matter what settings we use. This used to be a problem with Quest Pro before untill v57. Now it's a problem with Quest 3. Personally I am unable to play using other than 6GHz wifi due to congestion in my area so 6GHz is my only choice. So is the case for many other people who want to play wirelessly through VD with the newest AV1 codec. Can you aknowledge the issue and pass it to the dev team? 

TheAntiSocializer's avatar
TheAntiSocializer
Retired Support
2 years ago

This is something I've definitely seen asked about plenty of times and that they're looking into currently. If anything, I would recommend making a different post since this issue isn't related to that one at all.