jdd1.2023 wrote:
Is anyone working on the Quest 3 elite battery issue? It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.
My Q3 Elite battery strap is working and charging fine. I've been using the supplied Q3 18w charger/cable with the elite battery connected to the headset and it all charges up both the strap battery and headset battery fine.
When connected it shows up on my quick settings menu. Hovering over this shows the charge levels of each battery. With both initially at 100%, the strap battery is used first, maintaining the headset battery at 100% until the strap battery shows 0% (and then overall shows 50%).
I'm not sure why some are having problems with this. The only tip I can offer that seems to work well for me is to fully power down the headset (with strap battery connected) and wait for the white light to turn off before plugging in the charger to the back strap usb-c port. Doing this, the orange light comes on, and eventually turns green. I usually see this takes about 2 hours to fully charge.
If you are still having problems, contact meta support I guess.
