Forum Discussion

jdd1.2023's avatar
jdd1.2023
Honored Guest
2 years ago
Solved

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.
charging
elite strap
Headset
Meta Quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

oTalus's avatar
oTalus
Protege
2 years ago

What is your software version?

TomCgcmfc's avatar
TomCgcmfc
MVP
2 years ago
oTalus wrote:

What is your software version?

The current software version for my Q3 is 57.0.0.297.669

Looks like it's the same as yours.  Also, there isn't any PTC with the Q3 yet, nor is it planned for the upcoming v59 update, so say the mods.

Another thing to check is that your charger is properly connected to your power plug.  Maybe test it with another device or external battery.  I initially found one of my power points was not making good contact and this was why it didn't initially seem to charge. 

  • oTalus's avatar
    oTalus
    Protege
    2 years ago

    Thank you so much for replying!

    My elite strap with battery LED light is showing green and my Quest 3 headset charges fine with the exact same cable and outlet.

    I initially thought it was firmware/software but now I’m thinking hardware…

    Guess we have to wait for support to investigate.