Forum Discussion

jdd1.2023's avatar
jdd1.2023
Honored Guest
2 years ago
Solved

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.
charging
elite strap
Headset
Meta Quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

Foxman2k's avatar
Foxman2k
Explorer
2 years ago

Yep, same issue here. I also can’t get the quest 3 to stay connected to the PC to transfer some movies. Keeps disappearing. 

so wondering if this is perhaps a USB port issue?

  • Thomas_Steffen's avatar
    Thomas_Steffen
    Protege
    2 years ago
    Foxman2k wrote:

    Yep, same issue here. I also can’t get the quest 3 to stay connected to the PC to transfer some movies. Keeps disappearing. 

    so wondering if this is perhaps a USB port issue?

    I've exactly the same problem, when trying to connect the Quest 3 to my computer. After a few seconds i loose the connection. I tried several cables and other ports. The same happens to my battery strap. It must be a problem with the USB-C Port of the Quest 3!

    • Foxman2k's avatar
      Foxman2k
      Explorer
      2 years ago

      Glad I’m not the only one 

      • nosscaj's avatar
        nosscaj
        Protege
        2 years ago

        Oh ya, several people on Reddit with the exact same issue. Good luck!