Forum Discussion

jdd1.2023's avatar
jdd1.2023
Honored Guest
2 years ago
Solved

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.
charging
elite strap
Headset
Meta Quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

thad33m0n's avatar
thad33m0n
MHCP Member
2 years ago

Same issue here. When I plug in the Elite Battery Strap it only shows that it is charging for a few seconds then stops/disconnects itself.

I ran a couple of tests to try and troubleshoot this:
- When I plug my old powerbank (I use on my quest 2) into my quest 3 it says charging the whole time with no disconnection issues. Works fine and as intended.
- When I plug the Elite Battery strap into my phone to charge it, it says it is charging then it suddenly stops much like it does on the headset. 
- When I plug the Elite Battery strap into my Quest 2, it begins charging but then also stops after a few seconds.

So it would seem it's more of a problem with the Elite Battery not consistently outputting power or staying connected to the device it is trying to charge?

  • ThriceAlmighty's avatar
    ThriceAlmighty
    Explorer
    2 years ago

    This is very helpful.

  • andrew_vr's avatar
    andrew_vr
    Explorer
    2 years ago

    The elite battery strap not charging other devices (e.g. a phone) might be deliberate - it's clearly designed to communicate with the thing you plug it into so maybe Meta didn't want it to act as a general power bank for reasons. What might be significant is that the behaviour is the same as when plugging it into the Q3 headset - maybe it's the communication that's not working.

    • Nemesis2K's avatar
      Nemesis2K
      Protege
      2 years ago

      I just got a replacement strap and plugged it into my phone and it’s charging without turning off. So this is a strap problem. 

      • Dangerousdriver's avatar
        Dangerousdriver
        Expert Protege
        2 years ago

        Yeah but did you try the replacement strap with the actual Quest 3? 

  • tazdavid1's avatar
    tazdavid1
    Protege
    2 years ago

    That is interesting,  but here is what I did. It might not have been a good idea, but I plugged my usb-c cable from My Quest 1 into the elite strap with battery usb-c connection and got nothing, but plugging that same cable into the Quest 3 headset directly, it did charge it as I saw the orange light come on. Makes me wonder if the elite strap with battery is faulty somewhere 

  • FTK_W1ckk.GWK's avatar
    FTK_W1ckk.GWK
    Protege
    2 years ago

    I love seeing people take all these extra steps when troubleshooting their own gear. Gives me faith that people are becoming more technologically literate haha

    • xrm550's avatar
      xrm550
      Expert Protege
      2 years ago

      I've tried everything, I'm on my third replacement. That's right, I've gone through four Elite straps for the quest 3 with battery. Each of them have failed. Each of them have worked the first time, then they will not work.