Forum Discussion

jdd1.2023's avatar
jdd1.2023
Honored Guest
2 years ago
Solved

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.
charging
elite strap
Headset
Meta Quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

andrew_vr's avatar
andrew_vr
Explorer
2 years ago

The elite battery strap not charging other devices (e.g. a phone) might be deliberate - it's clearly designed to communicate with the thing you plug it into so maybe Meta didn't want it to act as a general power bank for reasons. What might be significant is that the behaviour is the same as when plugging it into the Q3 headset - maybe it's the communication that's not working.

Nemesis2K's avatar
Nemesis2K
Protege
2 years ago

I just got a replacement strap and plugged it into my phone and it’s charging without turning off. So this is a strap problem. 

  • Dangerousdriver's avatar
    Dangerousdriver
    Expert Protege
    2 years ago

    Yeah but did you try the replacement strap with the actual Quest 3? 

    • Nemesis2K's avatar
      Nemesis2K
      Protege
      2 years ago

      Yes, it it works as it should. For now…

      • Dangerousdriver's avatar
        Dangerousdriver
        Expert Protege
        2 years ago

        Ok cool, I’ll get mine returned then and try another one.